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Scape Knowledge Base
Booking your room
Booking your room
Follow the booking process, secure your room and understand what happens after you book.
How to book
How do I book a room at Scape?
Can I book over the phone or in person?
Can I complete my booking online?
Do I need to create an account to book?
Booking process and timeline
How long does it take to complete a booking?
How long is a room held during booking?
What are the steps in the booking process?
Can I save my progress and come back later?
What happens if I don’t complete my booking in time?
When is my room officially secured?
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Payments during booking
What payment methods can I use at checkout?
Can I retry a failed payment?
What happens if my payment fails?
Do I need to pay to secure my booking?
How much do I need to pay upfront?
Booking confirmation
What happens after I complete my booking?
How do I know if my booking is confirmed?
Will I receive a confirmation email?
What details are included in my booking confirmation?
What should I do if I don’t receive confirmation?
Documents and verification
What happens if my documents are rejected?
How do I upload documents?
When do I need to submit my documents?
What documents do I need to provide during booking?
How long does document verification take?
Making changes to your booking
How do I request a change to my booking?
Can I update my personal details after booking?
Can I change my room or room type after booking?
Can I change my booking after submitting it?
Booking help and issues
Why can’t I complete my booking online?
What should I do if I experience technical issues while booking?
What happens if a room becomes unavailable during booking?
Who can I contact if I need help with my booking?
