What should I do if I experience technical issues while booking?

If you experience technical issues while booking, try a few quick fixes first.

Things to try

• Switch browser: Google Chrome often works best for the booking system
• Use a different device: if you’re on mobile, try completing the booking on a laptop or desktop computer
• Clear your cache: then close and reopen your browser before trying again
• Check your internet connection: a weak connection can interrupt checkout or payment pages
• Retry your payment: if the issue is payment-related, check with your bank or try another available payment method

If the issue continues, contact bookings.uk@scape.com or call +44 (0)20 4571 8133.

To help the team resolve it quickly, include your full name, the email address used to book, the room or building you were trying to book, a screenshot of the error and a short description of which step the issue happened at.

If your room is currently on hold, get in touch as soon as possible so the team can help before the hold expires.