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Who can I contact if I need help with my booking?

If you need help with your booking, contact the Scape sales team. They can talk you through room options, availability, the online booking process, payments and what to do if something is not working as expected.

How the team can help

  • Choosing a room: get guidance on locations, room types and contract options
  • Completing your booking: ask for help if you’re unsure about any step online
  • Payment issues: get pointed in the right direction if a payment fails or you’re unsure what to pay
  • Booking changes: ask about possible room changes or upgrades, subject to availability
  • Technical problems: share screenshots or error messages so the team can investigate

For booking support, you can email bookings.uk@scape.com or call +44 (0)20 4571 8133.

When you get in touch, include your full name, the email address used to book, your chosen Scape building and your booking reference if you have one. This helps the team find your details quickly and get you moving again.