---
title: Scape Knowledge Base
description: Scape Knowledge Base
---

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### [![](https://help.scape.com/hubfs/Knowledge%20Base%20Icons/Finding%20the%20right%20room.svg) Finding the right room Compare rooms, buildings, locations and prices to choose the Scape home that suits you best.](https://help.scape.com/finding-the-right-room?hsLang=en-gb)

- [What’s included at each Scape building?](https://help.scape.com/whats-included-at-each-scape-building?hsLang=en-gb)
- [What room types are available at Scape?](https://help.scape.com/what-room-types-are-available-at-scape?hsLang=en-gb)
- [How do I check room availability and prices?](https://help.scape.com/how-do-i-check-room-availability-and-prices?hsLang=en-gb)
- [How can I view a room before booking (in person or virtual)?](https://help.scape.com/how-can-i-view-a-room-before-booking-in-person-or-virtual?hsLang=en-gb)
- [When should I book to secure a room?](https://help.scape.com/when-should-i-book-to-secure-a-room?hsLang=en-gb)

[See more](https://help.scape.com/finding-the-right-room?hsLang=en-gb)

### [![](https://help.scape.com/hubfs/Knowledge%20Base%20Icons/Eligibility%20and%20requirements.svg) Eligibility and requirements Check who can live at Scape, what documents you need and how eligibility works.](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb)

- [Who can live at Scape? (eligibility criteria explained)](https://help.scape.com/who-can-live-at-scape-eligibility-criteria-explained?hsLang=en-gb)
- [Can I book before I have a confirmed university place?](https://help.scape.com/can-i-book-before-i-have-a-confirmed-university-place?hsLang=en-gb)
- [Can I book without a confirmed visa?](https://help.scape.com/can-i-book-without-a-confirmed-visa?hsLang=en-gb)
- [What documents do I need to complete my booking?](https://help.scape.com/what-documents-do-i-need-to-complete-my-booking?hsLang=en-gb)
- [Are there additional requirements for international students?](https://help.scape.com/are-there-additional-requirements-for-international-students?hsLang=en-gb)

[See more](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb)

### [![](https://help.scape.com/hubfs/Knowledge%20Base%20Icons/Before%20you%20book.svg) Before you book Understand room options, pricing, policies and practical details before you reserve your Scape room.](https://help.scape.com/before-you-book?hsLang=en-gb)

- [What’s included in my rent at Scape?](https://help.scape.com/whats-included-in-my-rent-at-scape?hsLang=en-gb)
- [When do contracts typically start and end?](https://help.scape.com/when-do-contracts-typically-start-and-end?hsLang=en-gb)
- [Can I reserve or hold a room before booking?](https://help.scape.com/can-i-reserve-or-hold-a-room-before-booking?hsLang=en-gb)
- [Can I book a room with friends?](https://help.scape.com/can-i-book-a-room-with-friends?hsLang=en-gb)
- [Who can I speak to if I’m unsure which option to choose?](https://help.scape.com/who-can-i-speak-to-if-im-unsure-which-option-to-choose?hsLang=en-gb)

[See more](https://help.scape.com/before-you-book?hsLang=en-gb)

### [![](https://help.scape.com/hubfs/Knowledge%20Base%20Icons/Booking%20your%20room.svg) Booking your room Follow the booking process, secure your room and understand what happens after you book.](https://help.scape.com/booking-your-room?hsLang=en-gb)

- [How do I book a room at Scape?](https://help.scape.com/how-do-i-book-a-room-at-scape?hsLang=en-gb)
- [How long does it take to complete a booking?](https://help.scape.com/how-long-does-it-take-to-complete-a-booking?hsLang=en-gb)
- [What payment methods can I use at checkout?](https://help.scape.com/what-payment-methods-can-i-use-at-checkout?hsLang=en-gb)
- [What happens after I complete my booking?](https://help.scape.com/what-happens-after-i-complete-my-booking?hsLang=en-gb)
- [When do I need to submit my documents?](https://help.scape.com/when-do-i-need-to-submit-my-documents?hsLang=en-gb)

[See more](https://help.scape.com/booking-your-room?hsLang=en-gb)

### [![](https://help.scape.com/hubfs/Knowledge%20Base%20Icons/Payments%2c%20fees%20and%20rent.svg) Payments, fees and rent Find clear guidance on rent, deposits, fees, instalments and payment options at Scape.](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb)

- [How is my rent calculated?](https://help.scape.com/how-is-my-rent-calculated?hsLang=en-gb)
- [How do I pay my rent?](https://help.scape.com/how-do-i-pay-my-rent?hsLang=en-gb)
- [Are there any fees for certain payment methods?](https://help.scape.com/are-there-any-fees-for-certain-payment-methods?hsLang=en-gb)
- [Can I pay in my local currency?](https://help.scape.com/can-i-pay-in-my-local-currency?hsLang=en-gb)
- [When and how is my deposit returned?](https://help.scape.com/when-and-how-is-my-deposit-returned?hsLang=en-gb)

[See more](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb)

### [![](https://help.scape.com/hubfs/Knowledge%20Base%20Icons/Contracts%2c%20cancellations%20and%20policies.svg) Contracts, cancellations and policies Understand your contract, cancellation options, policies and what to do if plans change.](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb)

- [Is my contract a tenancy agreement or a licence agreement?](https://help.scape.com/is-my-contract-a-tenancy-agreement-or-a-licence-agreement?hsLang=en-gb)
- [Can I review my contract before booking?](https://help.scape.com/can-i-review-my-contract-before-booking?hsLang=en-gb)
- [Can I cancel during the cooling-off period?](https://help.scape.com/can-i-cancel-during-the-cooling-off-period?hsLang=en-gb)
- [What is the “no visa, no pay” policy?](https://help.scape.com/what-is-the-no-visa-no-pay-policy?hsLang=en-gb)
- [Can I defer my booking to a later date?](https://help.scape.com/can-i-defer-my-booking-to-a-later-date?hsLang=en-gb)

[See more](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb)

### [![](https://help.scape.com/hubfs/Knowledge%20Base%20Icons/Preparing%20to%20move%20in.svg) Preparing to move in Get ready for arrival with packing advice, pre-arrival tasks and room preparation tips.](https://help.scape.com/preparing-to-move-in?hsLang=en-gb)

- [What do I need to do before moving in?](https://help.scape.com/what-do-i-need-to-do-before-moving-in?hsLang=en-gb)
- [Can I bring my own furniture or appliances?](https://help.scape.com/can-i-bring-my-own-furniture-or-appliances?hsLang=en-gb)
- [Do I need to book a move-in slot?](https://help.scape.com/do-i-need-to-book-a-move-in-slot?hsLang=en-gb)
- [What do I need to complete before I arrive?](https://help.scape.com/what-do-i-need-to-complete-before-i-arrive?hsLang=en-gb)
- [Do I need to set up utilities, Wi-Fi or other services?](https://help.scape.com/do-i-need-to-set-up-utilities-wi-fi-or-other-services?hsLang=en-gb)

[See more](https://help.scape.com/preparing-to-move-in?hsLang=en-gb)

### [![](https://help.scape.com/hubfs/Knowledge%20Base%20Icons/Arriving%20and%20checking%20in.svg) Arriving and checking in Know what to expect on arrival, including check-in, keys and getting settled quickly.](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb)

- [What happens when I arrive at Scape?](https://help.scape.com/what-happens-when-i-arrive-at-scape?hsLang=en-gb)
- [What is the check-in process?](https://help.scape.com/what-is-the-check-in-process?hsLang=en-gb)
- [What do I need to bring on move-in day?](https://help.scape.com/what-do-i-need-to-bring-on-move-in-day?hsLang=en-gb)
- [How do I collect my keys or access?](https://help.scape.com/how-do-i-collect-my-keys-or-access?hsLang=en-gb)
- [What should I do if I have a problem when I arrive?](https://help.scape.com/what-should-i-do-if-i-have-a-problem-when-i-arrive?hsLang=en-gb)

[See more](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb)

### [![](https://help.scape.com/hubfs/Knowledge%20Base%20Icons/Living%20with%20Scape.svg) Living with Scape Explore day-to-day life at Scape, including facilities, services, support and community spaces.](https://help.scape.com/living-with-scape?hsLang=en-gb)

- [Can I personalise or decorate my room?](https://help.scape.com/can-i-personalise-or-decorate-my-room?hsLang=en-gb)
- [What is included in my room?](https://help.scape.com/what-is-included-in-my-room?hsLang=en-gb)
- [What facilities are available in my building?](https://help.scape.com/what-facilities-are-available-in-my-building?hsLang=en-gb)
- [Do I need to pay for laundry?](https://help.scape.com/do-i-need-to-pay-for-laundry?hsLang=en-gb)
- [Can I receive mail and parcels at Scape?](https://help.scape.com/can-i-receive-mail-and-parcels-at-scape?hsLang=en-gb)

[See more](https://help.scape.com/living-with-scape?hsLang=en-gb)

### [![](https://help.scape.com/hubfs/Knowledge%20Base%20Icons/Maintenance%20and%20repairs.svg) Maintenance and repairs Learn how to report maintenance issues and what to expect while repairs are handled.](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb)

- [How do I report a maintenance issue?](https://help.scape.com/how-do-i-report-a-maintenance-issue?hsLang=en-gb)
- [How do I report an emergency issue?](https://help.scape.com/how-do-i-report-an-emergency-issue?hsLang=en-gb)
- [How long do repairs usually take?](https://help.scape.com/how-long-do-repairs-usually-take?hsLang=en-gb)
- [Do I need to be present during a repair?](https://help.scape.com/do-i-need-to-be-present-during-a-repair?hsLang=en-gb)
- [Will I be charged for repairs?](https://help.scape.com/will-i-be-charged-for-repairs?hsLang=en-gb)

[See more](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb)

### [![](https://help.scape.com/hubfs/Knowledge%20Base%20Icons/Safety%2c%20security%20and%20emergencies.svg) Safety, security and emergencies Find important safety, security and emergency guidance to help you feel confident at Scape.](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb)

- [Is there CCTV in the building?](https://help.scape.com/is-there-cctv-in-the-building?hsLang=en-gb)
- [What should I do if I lose my key or access card?](https://help.scape.com/what-should-i-do-if-i-lose-my-key-or-access-card?hsLang=en-gb)
- [What should I do if the fire alarm goes off?](https://help.scape.com/what-should-i-do-if-the-fire-alarm-goes-off?hsLang=en-gb)
- [Who should I contact in an emergency?](https://help.scape.com/who-should-i-contact-in-an-emergency?hsLang=en-gb)
- [What should I do if I feel unsafe?](https://help.scape.com/what-should-i-do-if-i-feel-unsafe?hsLang=en-gb)

[See more](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb)

### [![](https://help.scape.com/hubfs/Knowledge%20Base%20Icons/Managing%20your%20stay.svg) Managing your stay Get help with booking updates, room changes, extensions and everyday questions during your stay.](https://help.scape.com/managing-your-stay?hsLang=en-gb)

- [How do I update my personal or contact details?](https://help.scape.com/how-do-i-update-my-personal-or-contact-details?hsLang=en-gb)
- [Can I move to a different room or property?](https://help.scape.com/can-i-move-to-a-different-room-or-property?hsLang=en-gb)
- [How do I renew my booking for another year?](https://help.scape.com/how-do-i-renew-my-booking-for-another-year?hsLang=en-gb)
- [How do I make a complaint or give feedback?](https://help.scape.com/how-do-i-make-a-complaint-or-give-feedback?hsLang=en-gb)
- [Who can I contact if I need further support?](https://help.scape.com/who-can-i-contact-if-i-need-further-support?hsLang=en-gb)

[See more](https://help.scape.com/managing-your-stay?hsLang=en-gb)

### [![](https://help.scape.com/hubfs/Knowledge%20Base%20Icons/Moving%20out.svg) Moving out Prepare for check-out with guidance on cleaning, key returns, deposits and departure steps.](https://help.scape.com/moving-out?hsLang=en-gb)

- [When do I need to give notice to move out?](https://help.scape.com/when-do-i-need-to-give-notice-to-move-out?hsLang=en-gb)
- [What is the move-out process?](https://help.scape.com/what-is-the-move-out-process?hsLang=en-gb)
- [What are the cleaning requirements before moving out?](https://help.scape.com/what-are-the-cleaning-requirements-before-moving-out?hsLang=en-gb)
- [How do I return my keys or access devices?](https://help.scape.com/how-do-i-return-my-keys-or-access-devices?hsLang=en-gb)
- [Will I be charged for damage or cleaning?](https://help.scape.com/will-i-be-charged-for-damage-or-cleaning?hsLang=en-gb)

[See more](https://help.scape.com/moving-out?hsLang=en-gb)

### [![](https://help.scape.com/hubfs/Knowledge%20Base%20Icons/International%20students.svg) International students Find support for moving to the UK, settling in and navigating student life confidently.](https://help.scape.com/international-students?hsLang=en-gb)

- [What documents do I need to travel to the UK?](https://help.scape.com/what-documents-do-i-need-to-travel-to-the-uk?hsLang=en-gb)
- [What is the best way to make international payments?](https://help.scape.com/what-is-the-best-way-to-make-international-payments?hsLang=en-gb)
- [Do I need to register with a doctor (GP)?](https://help.scape.com/do-i-need-to-register-with-a-doctor-gp?hsLang=en-gb)
- [Where can I find support as an international student?](https://help.scape.com/where-can-i-find-support-as-an-international-student?hsLang=en-gb)
- [How do I pay rent from overseas?](https://help.scape.com/how-do-i-pay-rent-from-overseas?hsLang=en-gb)

[See more](https://help.scape.com/international-students?hsLang=en-gb)

### [![](https://help.scape.com/hubfs/Knowledge%20Base%20Icons/Parents%2c%20guardians%20or%20trusted%20person.svg) Parents, guardians or trusted person Helpful guidance for supporting a student before, during and after their stay at Scape.](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb)

- [Can I book accommodation on behalf of a student?](https://help.scape.com/can-i-book-accommodation-on-behalf-of-a-student?hsLang=en-gb)
- [Can I manage the booking on behalf of a student?](https://help.scape.com/can-i-manage-the-booking-on-behalf-of-a-student?hsLang=en-gb)
- [What happens if the student misses a payment?](https://help.scape.com/what-happens-if-the-student-misses-a-payment?hsLang=en-gb)
- [Can I attend move-in day with the student?](https://help.scape.com/can-i-attend-move-in-day-with-the-student?hsLang=en-gb)
- [Who should I contact if I have concerns about a student’s wellbeing?](https://help.scape.com/who-should-i-contact-if-i-have-concerns-about-a-students-wellbeing?hsLang=en-gb)

[See more](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb)

### [![](https://help.scape.com/hubfs/Knowledge%20Base%20Icons/Contact%20and%20support.svg) Contact and support Find the right Scape team, support channel or service for whatever help you need.](https://help.scape.com/contact-and-support?hsLang=en-gb)

- [How can I contact Scape?](https://help.scape.com/how-can-i-contact-scape?hsLang=en-gb)
- [What are reception opening hours?](https://help.scape.com/what-are-reception-opening-hours?hsLang=en-gb)
- [What emergency contact details should I use?](https://help.scape.com/what-emergency-contact-details-should-i-use?hsLang=en-gb)
- [How do I contact the sales or bookings team?](https://help.scape.com/how-do-i-contact-the-sales-or-bookings-team?hsLang=en-gb)
- [What types of issues can resident support help with?](https://help.scape.com/what-types-of-issues-can-resident-support-help-with?hsLang=en-gb)

[See more](https://help.scape.com/contact-and-support?hsLang=en-gb)

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