Finding the right room
Compare rooms, buildings, locations and prices to choose the Scape home that suits you best.
- What’s included at each Scape building?
- What room types are available at Scape?
- How do I check room availability and prices?
- How can I view a room before booking (in person or virtual)?
- When should I book to secure a room?
Eligibility and requirements
Check who can live at Scape, what documents you need and how eligibility works.
- Who can live at Scape? (eligibility criteria explained)
- Can I book before I have a confirmed university place?
- Can I book without a confirmed visa?
- What documents do I need to complete my booking?
- Are there additional requirements for international students?
Before you book
Understand room options, pricing, policies and practical details before you reserve your Scape room.
- What’s included in my rent at Scape?
- When do contracts typically start and end?
- Can I reserve or hold a room before booking?
- Can I book a room with friends?
- Who can I speak to if I’m unsure which option to choose?
Booking your room
Follow the booking process, secure your room and understand what happens after you book.
- How do I book a room at Scape?
- How long does it take to complete a booking?
- What payment methods can I use at checkout?
- What happens after I complete my booking?
- When do I need to submit my documents?
Payments, fees and rent
Find clear guidance on rent, deposits, fees, instalments and payment options at Scape.
- How is my rent calculated?
- How do I pay my rent?
- Are there any fees for certain payment methods?
- Can I pay in my local currency?
- When and how is my deposit returned?
Contracts, cancellations and policies
Understand your contract, cancellation options, policies and what to do if plans change.
- Is my contract a tenancy agreement or a licence agreement?
- Can I review my contract before booking?
- Can I cancel during the cooling-off period?
- What is the “no visa, no pay” policy?
- Can I defer my booking to a later date?
Preparing to move in
Get ready for arrival with packing advice, pre-arrival tasks and room preparation tips.
- What do I need to do before moving in?
- Can I bring my own furniture or appliances?
- Do I need to book a move-in slot?
- What do I need to complete before I arrive?
- Do I need to set up utilities, Wi-Fi or other services?
Arriving and checking in
Know what to expect on arrival, including check-in, keys and getting settled quickly.
- What happens when I arrive at Scape?
- What is the check-in process?
- What do I need to bring on move-in day?
- How do I collect my keys or access?
- What should I do if I have a problem when I arrive?
Living with Scape
Explore day-to-day life at Scape, including facilities, services, support and community spaces.
- Can I personalise or decorate my room?
- What is included in my room?
- What facilities are available in my building?
- Do I need to pay for laundry?
- Can I receive mail and parcels at Scape?
Maintenance and repairs
Learn how to report maintenance issues and what to expect while repairs are handled.
- How do I report a maintenance issue?
- How do I report an emergency issue?
- How long do repairs usually take?
- Do I need to be present during a repair?
- Will I be charged for repairs?
Safety, security and emergencies
Find important safety, security and emergency guidance to help you feel confident at Scape.
- Is there CCTV in the building?
- What should I do if I lose my key or access card?
- What should I do if the fire alarm goes off?
- Who should I contact in an emergency?
- What should I do if I feel unsafe?
Managing your stay
Get help with booking updates, room changes, extensions and everyday questions during your stay.
- How do I update my personal or contact details?
- Can I move to a different room or property?
- How do I renew my booking for another year?
- How do I make a complaint or give feedback?
- Who can I contact if I need further support?
Moving out
Prepare for check-out with guidance on cleaning, key returns, deposits and departure steps.
- When do I need to give notice to move out?
- What is the move-out process?
- What are the cleaning requirements before moving out?
- How do I return my keys or access devices?
- Will I be charged for damage or cleaning?
International students
Find support for moving to the UK, settling in and navigating student life confidently.
- What documents do I need to travel to the UK?
- What is the best way to make international payments?
- Do I need to register with a doctor (GP)?
- Where can I find support as an international student?
- How do I pay rent from overseas?
Parents, guardians or trusted person
Helpful guidance for supporting a student before, during and after their stay at Scape.
- Can I book accommodation on behalf of a student?
- Can I manage the booking on behalf of a student?
- What happens if the student misses a payment?
- Can I attend move-in day with the student?
- Who should I contact if I have concerns about a student’s wellbeing?
Contact and support
Find the right Scape team, support channel or service for whatever help you need.
- How can I contact Scape?
- What are reception opening hours?
- What emergency contact details should I use?
- How do I contact the sales or bookings team?
- What types of issues can resident support help with?