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Scape Knowledge Base
Contracts, cancellations and policies
Contracts, cancellations and policies
Understand your contract, cancellation options, policies and what to do if plans change.
Tenancy agreements
When does my contract become legally binding?
What is included in my contract?
Is my contract a tenancy agreement or a licence agreement?
What type of contract will I sign with Scape?
Understanding your contract
What is Scape responsible for under the contract?
What are the key terms I should understand before signing?
What are my responsibilities under the contract?
Can I review my contract before booking?
Cooling-off period
Can I cancel during the cooling-off period?
How long is the cooling-off period?
Will I get a full refund if I cancel within this period?
Is there a cooling-off period after booking?
Cancelling your booking
What are the conditions for cancelling my booking?
Can I cancel my booking after the cooling-off period?
How do I submit a cancellation request?
Will I receive a refund if I cancel?
Change of Study Circumstances
What is the “no place, no pay” policy?
What evidence do I need to use these policies?
How do I apply for cancellation under these policies?
What is the “no visa, no pay” policy?
Replacement tenants
When is my contract officially transferred?
Can I find someone to take over my contract?
Are there any fees for replacing a tenant?
How does the replacement tenant process work?
Ending your contract early
What happens to my rent if I leave early?
Are there any fees or penalties for ending my contract early?
Can I end my contract early?
What are the conditions for ending my contract early?
Changes before move-in
Can I defer my booking to a later date?
Can I change my contract start date after booking?
What happens if my plans change before move-in?
Policy updates and exceptions
What happens if policies change during my stay?
Who can I contact about policy questions?
Are there any exceptions to standard policies?
Can Scape change policies after I’ve booked?