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Scape Knowledge Base
Parents, guardians or trusted person
Parents, guardians or trusted person
Helpful guidance for supporting a student before, during and after their stay at Scape.
Booking for a student
Can I book accommodation on behalf of a student?
What information do I need to book for someone else?
Can I manage the booking on behalf of a student?
Payments and contracts
What happens if the student misses a payment?
How do payments and contracts work for parents or guarantors?
Can I make payments on behalf of the student?
Can I access the student’s contract or account?
Supporting move-in
Can I attend move-in day with the student?
What should we prepare before arrival?
How can I support the student during move-in?
Welfare concerns
Who should I contact if I have concerns about a student’s wellbeing?
What information can Scape share with parents or guardians?
What support is available if a student is struggling?
