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Scape Knowledge Base
Contact and support
Contact and support
Find the right Scape team, support channel or service for whatever help you need.
How to contact Scape
How can I contact Scape?
What contact options are available (phone, email, in person)?
How do I contact my specific building or team?
Reception and opening hours
When is staff available on-site?
Is reception available 24/7?
What are reception opening hours?
Emergency contacts
What emergency contact details should I use?
Sales and booking support
Can someone help me choose or book a room?
How do I contact the sales or bookings team?
Resident support queries
How do I contact resident support?
What types of issues can resident support help with?
Response times
What should I do if I don’t receive a response?
What are the expected response times for different queries?
How long does it take to get a response?
