How do I contact the sales or bookings team?

You can contact the Scape sales or bookings team by email, phone or live chat.

• Email: bookings.uk@scape.com
• Phone: +44 (0)204 571 8133
• Live chat: available on scape.com during weekday opening hours

The team can help with new bookings, room availability, room types, contract questions, payment queries, cancellation questions and documents linked to your booking.

What to include when you get in touch

To help the team answer quickly, include your full name, preferred Scape building, university, room type if you know it and any booking reference you already have.

If you are still deciding where to live, tell the team which university or campus you will be attending, your budget and the kind of room you are looking for. They can help you compare options and guide you through the booking process.

If you already live at Scape and your question is about your building, day-to-day support or an urgent issue, contact your building reception or use the Scape Student app instead.