--- title: How do I contact the sales or bookings team? description: Contact the Scape sales or bookings team by email, phone or live chat for help with availability, room options, contracts, payments and booking documents. --- [Skip to content](https://help.scape.com/how-do-i-contact-the-sales-or-bookings-team#main-content) English - United Kingdom Show submenu for translations [Need more help?](https://help.scape.com/kb-tickets/new?hsLang=en-gb) [![Scape logo](https://help.scape.com/hubfs/Scape-Logo-Pink-Padded.svg)](https://scape.com/) Open main navigation Close main navigation - English - United Kingdom Show submenu for translations - [Need more help?](https://help.scape.com/kb-tickets/new) HOW CAN WE HELP? - There are no suggestions because the search field is empty. 1. [Scape Knowledge Base](https://help.scape.com/?hsLang=en-gb) 2. [Contact and support](https://help.scape.com/contact-and-support?hsLang=en-gb) 3. [Sales and booking support](https://help.scape.com/contact-and-support?hsLang=en-gb#sales-and-booking-support) # How do I contact the sales or bookings team? You can contact the Scape sales or bookings team by email, phone or live chat. - **Email:** [bookings.uk@scape.com](mailto:bookings.uk@scape.com) - **Phone:** [+44 (0)204 571 8133](tel:+442045718133) - **Live chat:** available on [scape.com](https://www.scape.com/) during weekday opening hours The team can help with new bookings, room availability, room types, contract questions, payment queries, cancellation questions and documents linked to your booking. ### What to include when you get in touch To help the team answer quickly, include your full name, preferred Scape building, university, room type if you know it and any booking reference you already have. If you are still deciding where to live, tell the team which university or campus you will be attending, your budget and the kind of room you are looking for. They can help you compare options and guide you through the booking process. If you already live at Scape and your question is about your building, day-to-day support or an urgent issue, contact your building reception or use the Scape Student app instead. - [Finding the right room](https://help.scape.com/finding-the-right-room?hsLang=en-gb#main-content) - [Locations and buildings](https://help.scape.com/finding-the-right-room?hsLang=en-gb#locations-and-buildings) - [Room types and layouts](https://help.scape.com/finding-the-right-room?hsLang=en-gb#room-types-and-layouts) - [Availability and pricing](https://help.scape.com/finding-the-right-room?hsLang=en-gb#availability-and-pricing) - [Viewing options](https://help.scape.com/finding-the-right-room?hsLang=en-gb#viewing-options) - [Accessibility and requirements](https://help.scape.com/finding-the-right-room?hsLang=en-gb#accessibility-and-requirements) - [Eligibility and requirements](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#main-content) - [Who can book](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#who-can-book) - [Student status and enrolment](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#student-status-and-enrolment) - [Age requirements](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#age-requirements) - [Visa requirements](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#visa-requirements) - [Guarantors](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#guarantors) - [Required documents](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#required-documents) - [International student requirements](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#international-student-requirements) - [Exceptions and special circumstances](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#exceptions-and-special-circumstances) - [Before you book](https://help.scape.com/before-you-book?hsLang=en-gb#main-content) - [What’s included in rent](https://help.scape.com/before-you-book?hsLang=en-gb#whats-included-in-rent) - [Contract lengths and dates](https://help.scape.com/before-you-book?hsLang=en-gb#contract-lengths-and-dates) - [Choosing and securing your room](https://help.scape.com/before-you-book?hsLang=en-gb#choosing-and-securing-your-room) - [Booking with others](https://help.scape.com/before-you-book?hsLang=en-gb#booking-with-others) - [Offers and promotions](https://help.scape.com/before-you-book?hsLang=en-gb#offers-and-promotions) - [Requests and preferences](https://help.scape.com/before-you-book?hsLang=en-gb#requests-and-preferences) - [Before booking considerations](https://help.scape.com/before-you-book?hsLang=en-gb#before-booking-considerations) - [Booking your room](https://help.scape.com/booking-your-room?hsLang=en-gb#main-content) - [How to book](https://help.scape.com/booking-your-room?hsLang=en-gb#how-to-book) - [Booking process and timeline](https://help.scape.com/booking-your-room?hsLang=en-gb#booking-process-and-timeline) - [Payments during booking](https://help.scape.com/booking-your-room?hsLang=en-gb#payments-during-booking) - [Booking confirmation](https://help.scape.com/booking-your-room?hsLang=en-gb#booking-confirmation) - [Documents and verification](https://help.scape.com/booking-your-room?hsLang=en-gb#documents-and-verification) - [Making changes to your booking](https://help.scape.com/booking-your-room?hsLang=en-gb#making-changes-to-your-booking) - [Booking help and issues](https://help.scape.com/booking-your-room?hsLang=en-gb#booking-help-and-issues) - [Payments, fees and rent](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#main-content) - [Rent and pricing](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#rent-and-pricing) - [Paying your rent](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#paying-your-rent) - [Payment methods](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#payment-methods) - [International payments](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#international-payments) - [Deposits and advance payments](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#deposits-and-advance-payments) - [Late and failed payments](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#late-and-failed-payments) - [Refunds and cancellations](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#refunds-and-cancellations) - [Invoices and receipts](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#invoices-and-receipts) - [Managing payment details](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#managing-payment-details) - [Contracts, cancellations and policies](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#main-content) - [Tenancy agreements](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#tenancy-agreements) - [Understanding your contract](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#understanding-your-contract) - [Cooling-off period](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#cooling-off-period) - [Cancelling your booking](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#cancelling-your-booking) - [Change of Study Circumstances](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#change-of-study-circumstances) - [Replacement tenants](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#replacement-tenants) - [Ending your contract early](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#ending-your-contract-early) - [Changes before move-in](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#changes-before-move-in) - [Policy updates and exceptions](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#policy-updates-and-exceptions) - [Preparing to move in](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#main-content) - [Move-in checklist](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#move-in-checklist) - [What to bring](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#what-to-bring) - [Arrival planning](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#arrival-planning) - [Pre-arrival tasks](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#pre-arrival-tasks) - [Travel planning](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#travel-planning) - [Deliveries before arrival](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#deliveries-before-arrival) - [Setting up essentials](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#setting-up-essentials) - [Arriving and checking in](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#main-content) - [Check-in process](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#check-in-process) - [Arrival times and access](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#arrival-times-and-access) - [What to bring on the day](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#what-to-bring-on-the-day) - [Keys and access](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#keys-and-access) - [Room and inventory checks](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#room-and-inventory-checks) - [Support on arrival](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#support-on-arrival) - [Living with Scape](https://help.scape.com/living-with-scape?hsLang=en-gb#main-content) - [Your room and shared spaces](https://help.scape.com/living-with-scape?hsLang=en-gb#your-room-and-shared-spaces) - [Facilities and amenities](https://help.scape.com/living-with-scape?hsLang=en-gb#facilities-and-amenities) - [Wi-Fi and connectivity](https://help.scape.com/living-with-scape?hsLang=en-gb#wi-fi-and-connectivity) - [Laundry](https://help.scape.com/living-with-scape?hsLang=en-gb#laundry) - [Mail and parcels](https://help.scape.com/living-with-scape?hsLang=en-gb#mail-and-parcels) - [Guests and visitors](https://help.scape.com/living-with-scape?hsLang=en-gb#guests-and-visitors) - [Noise and shared living](https://help.scape.com/living-with-scape?hsLang=en-gb#noise-and-shared-living) - [Cleaning and upkeep](https://help.scape.com/living-with-scape?hsLang=en-gb#cleaning-and-upkeep) - [Resident app and portal](https://help.scape.com/living-with-scape?hsLang=en-gb#resident-app-and-portal) - [Maintenance and repairs](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#main-content) - [Reporting an issue](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#reporting-an-issue) - [Emergency vs non-emergency](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#emergency-vs-non-emergency) - [Repair timeframes](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#repair-timeframes) - [Access for maintenance](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#access-for-maintenance) - [Common issues](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#common-issues) - [Shared spaces and facilities](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#shared-spaces-and-facilities) - [Planned maintenance](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#planned-maintenance) - [Damage and responsibility](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#damage-and-responsibility) - [Safety, security and emergencies](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#main-content) - [Building security](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#building-security) - [Keys and access](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#keys-and-access) - [Fire safety](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#fire-safety) - [Emergency procedures](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#emergency-procedures) - [Medical emergencies](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#medical-emergencies) - [Incident reporting](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#incident-reporting) - [Personal safety](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#personal-safety) - [Managing your stay](https://help.scape.com/managing-your-stay?hsLang=en-gb#main-content) - [Resident account and portal](https://help.scape.com/managing-your-stay?hsLang=en-gb#resident-account-and-portal) - [Updating your details](https://help.scape.com/managing-your-stay?hsLang=en-gb#updating-your-details) - [Room moves and transfers](https://help.scape.com/managing-your-stay?hsLang=en-gb#room-moves-and-transfers) - [Extending or renewing your stay](https://help.scape.com/managing-your-stay?hsLang=en-gb#extending-or-renewing-your-stay) - [Changes during your stay](https://help.scape.com/managing-your-stay?hsLang=en-gb#changes-during-your-stay) - [Complaints and feedback](https://help.scape.com/managing-your-stay?hsLang=en-gb#complaints-and-feedback) - [Escalations and support](https://help.scape.com/managing-your-stay?hsLang=en-gb#escalations-and-support) - [Moving out](https://help.scape.com/moving-out?hsLang=en-gb#main-content) - [Giving notice](https://help.scape.com/moving-out?hsLang=en-gb#giving-notice) - [Move-out process](https://help.scape.com/moving-out?hsLang=en-gb#move-out-process) - [Cleaning requirements](https://help.scape.com/moving-out?hsLang=en-gb#cleaning-requirements) - [Key return](https://help.scape.com/moving-out?hsLang=en-gb#key-return) - [Final inspections](https://help.scape.com/moving-out?hsLang=en-gb#final-inspections) - [Charges and payments](https://help.scape.com/moving-out?hsLang=en-gb#charges-and-payments) - [Deposit returns](https://help.scape.com/moving-out?hsLang=en-gb#deposit-returns) - [International students](https://help.scape.com/international-students?hsLang=en-gb#main-content) - [Before arriving in the UK](https://help.scape.com/international-students?hsLang=en-gb#before-arriving-in-the-uk) - [Setting up essentials](https://help.scape.com/international-students?hsLang=en-gb#setting-up-essentials) - [Paying from overseas](https://help.scape.com/international-students?hsLang=en-gb#paying-from-overseas) - [Healthcare and support](https://help.scape.com/international-students?hsLang=en-gb#healthcare-and-support) - [Settling in](https://help.scape.com/international-students?hsLang=en-gb#settling-in) - [Parents, guardians or trusted person](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb#main-content) - [Booking for a student](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb#booking-for-a-student) - [Payments and contracts](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb#payments-and-contracts) - [Supporting move-in](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb#supporting-move-in) - [Welfare concerns](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb#welfare-concerns) - [Contact and support](https://help.scape.com/contact-and-support?hsLang=en-gb#main-content) - [How to contact Scape](https://help.scape.com/contact-and-support?hsLang=en-gb#how-to-contact-scape) - [Reception and opening hours](https://help.scape.com/contact-and-support?hsLang=en-gb#reception-and-opening-hours) - [Emergency contacts](https://help.scape.com/contact-and-support?hsLang=en-gb#emergency-contacts) - [Sales and booking support](https://help.scape.com/contact-and-support?hsLang=en-gb#sales-and-booking-support) - [Resident support queries](https://help.scape.com/contact-and-support?hsLang=en-gb#resident-support-queries) - [Response times](https://help.scape.com/contact-and-support?hsLang=en-gb#response-times) [![Scape logo](https://help.scape.com/hubfs/Scape-Logo-Pink-RGB.svg "Scape logo")](https://scape.com)   Copyright © 2026, Scape