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What should I do if I don’t receive a response?

If you have contacted Scape by email, please allow up to 2 working days for a response. The team will get back to you as soon as they can.

If you have not heard back after 2 working days, it is best to follow up using the same email thread. This keeps your question and any previous details in one place, which makes it easier for the team to help.

What to do next

  • Follow up by email: reply to your original message with any extra details or your booking reference.
  • Try live chat: use live chat on scape.com during operating hours for quick booking questions.
  • Call the team: for sales or booking support, call +44 (0)204 571 8133.
  • Speak to reception: if you already live at Scape, contact your building reception directly.

If your matter is urgent, please do not wait for an email reply. Call or visit your building reception straight away. Reception is staffed 24/7 and can help you decide the safest next step.