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Scape Knowledge Base
Arriving and checking in
Arriving and checking in
Know what to expect on arrival, including check-in, keys and getting settled quickly.
Check-in process
What happens when I arrive at Scape?
How long does check-in take?
What is the check-in process?
Arrival times and access
What time can I check in?
What should I do if my arrival time changes?
Can I arrive early, late or outside reception hours?
What to bring on the day
What do I need to bring on move-in day?
Do I need ID or documents at check-in?
Keys and access
Will I receive a physical key, key card or digital access?
How do I collect my keys or access?
What should I do if my key or access doesn’t work?
Room and inventory checks
Do I need to complete a room or inventory check on arrival?
What is the inventory check and why is it important?
How do I report issues with my room on arrival?
What happens if I don’t complete my inventory check?
Support on arrival
What should I do if I have a problem when I arrive?
Is there help available with luggage or moving in?
Will staff be available to help on move-in day?
