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Scape Knowledge Base
Before you book
Before you book
Understand room options, pricing, policies and practical details before you reserve your Scape room.
What’s included in rent
Are bills included in the rent?
What’s included in my rent at Scape?
What does “all-inclusive” actually cover?
Are there any usage limits or fair usage policies?
Contract lengths and dates
Can I choose my move-in date?
Can I book for a shorter stay?
When do contracts typically start and end?
What happens if I arrive after my contract start date?
Choosing and securing your room
Can I reserve or hold a room before booking?
How quickly do rooms sell out?
Can I choose my exact room or only a room type?
Are some rooms more expensive based on floor, view or features?
How do I compare rooms within the same building?
Booking with others
How do group bookings work?
Can I choose my flatmates or be matched with others?
Which rooms allow dual occupancy and is there an extra cost?
Can I book a room with friends?
What happens if one person in a group cancels?
Can couples share a room?
Can we stay in the same flat?
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Offers and promotions
Are there any current offers or discounts?
How do I apply a promotional offer?
What happens if an offer expires before I complete my booking?
Are offers applied automatically?
Can I combine multiple offers?
Requests and preferences
Can I request to live with certain people?
Can I request a quiet or single-gender flat?
Are special requests guaranteed?
Can I request a specific floor, view or location in the building?
How do I submit special requests?
Before booking considerations
What should I check before confirming my booking?
Can I change my room after booking?
What happens if I choose the wrong room?
Who can I speak to if I’m unsure which option to choose?
