--- title: Living with Scape | Scape Knowledge Base description: Explore day-to-day life at Scape, including facilities, services, support and community spaces. --- [Skip to content](https://help.scape.com/living-with-scape#main-content) English - United Kingdom Show submenu for translations [Need more help?](https://help.scape.com/kb-tickets/new) [![Scape logo](https://help.scape.com/hubfs/Scape-Logo-Pink-Padded.svg)](https://scape.com/) Open main navigation Close main navigation - English - United Kingdom Show submenu for translations - [Need more help?](https://help.scape.com/kb-tickets/new) HOW CAN WE HELP? - There are no suggestions because the search field is empty. 1. [Scape Knowledge Base](https://help.scape.com/) 2. [Living with Scape](https://help.scape.com/living-with-scape) # Living with Scape Explore day-to-day life at Scape, including facilities, services, support and community spaces. ## Your room and shared spaces - [Can I personalise or decorate my room?](https://help.scape.com/can-i-personalise-or-decorate-my-room) - [Are there restrictions on certain appliances or items?](https://help.scape.com/are-there-restrictions-on-certain-appliances-or-items) - [What is included in shared flats or communal areas?](https://help.scape.com/what-is-included-in-shared-flats-or-communal-areas) - [What is included in my room?](https://help.scape.com/what-is-included-in-my-room) - [How are shared spaces managed?](https://help.scape.com/how-are-shared-spaces-managed) ## Facilities and amenities - [Are facilities available 24/7?](https://help.scape.com/are-facilities-available-24/7) - [Can I book shared spaces for private events?](https://help.scape.com/can-i-book-shared-spaces-for-private-events) - [What facilities are available in my building?](https://help.scape.com/what-facilities-are-available-in-my-building) - [Are facilities free to use or do I need to book?](https://help.scape.com/are-facilities-free-to-use-or-do-i-need-to-book) - [How do I book shared spaces or amenities?](https://help.scape.com/how-do-i-book-shared-spaces-or-amenities) ## Wi-Fi and connectivity - [What should I do if my Wi-Fi isn’t working?](https://help.scape.com/what-should-i-do-if-my-wi-fi-isnt-working) - [Is Wi-Fi included in my rent?](https://help.scape.com/is-wi-fi-included-in-my-rent) - [Can I connect multiple devices?](https://help.scape.com/can-i-connect-multiple-devices) - [How do I connect to the Wi-Fi?](https://help.scape.com/how-do-i-connect-to-the-wi-fi) ## Laundry - [Do I need to pay for laundry?](https://help.scape.com/do-i-need-to-pay-for-laundry) - [How do I use the laundry facilities?](https://help.scape.com/how-do-i-use-the-laundry-facilities) - [What should I do if a machine isn’t working?](https://help.scape.com/what-should-i-do-if-a-machine-isnt-working) - [Are laundry facilities available on-site?](https://help.scape.com/are-laundry-facilities-available-on-site) ## Mail and parcels - [Can I receive mail and parcels at Scape?](https://help.scape.com/can-i-receive-mail-and-parcels-at-scape) - [Will I be notified when a parcel arrives?](https://help.scape.com/will-i-be-notified-when-a-parcel-arrives) - [Are there any restrictions on deliveries?](https://help.scape.com/are-there-any-restrictions-on-deliveries) - [How do I collect my deliveries?](https://help.scape.com/how-do-i-collect-my-deliveries) ## Guests and visitors - [Can I have guests stay over?](https://help.scape.com/can-i-have-guests-stay-over) - [Do guests need to check in?](https://help.scape.com/do-guests-need-to-check-in) - [Are there rules for overnight guests?](https://help.scape.com/are-there-rules-for-overnight-guests) ## Noise and shared living - [Are there quiet hours in the building?](https://help.scape.com/are-there-quiet-hours-in-the-building) - [How do I raise concerns about flatmates?](https://help.scape.com/how-do-i-raise-concerns-about-flatmates) - [What should I do if there is excessive noise?](https://help.scape.com/what-should-i-do-if-there-is-excessive-noise) ## Cleaning and upkeep - [Are shared spaces cleaned regularly?](https://help.scape.com/are-shared-spaces-cleaned-regularly) - [What cleaning support is provided?](https://help.scape.com/what-cleaning-support-is-provided) - [Am I responsible for cleaning my room?](https://help.scape.com/am-i-responsible-for-cleaning-my-room) ## Resident app and portal - [How do I access the resident app or portal?](https://help.scape.com/how-do-i-access-the-resident-app-or-portal) - [What can I do through the resident app?](https://help.scape.com/what-can-i-do-through-the-resident-app) - [Finding the right room](https://help.scape.com/finding-the-right-room#main-content) - [Locations and buildings](https://help.scape.com/finding-the-right-room#locations-and-buildings) - [Room types and layouts](https://help.scape.com/finding-the-right-room#room-types-and-layouts) - [Availability and pricing](https://help.scape.com/finding-the-right-room#availability-and-pricing) - [Viewing options](https://help.scape.com/finding-the-right-room#viewing-options) - [Accessibility and requirements](https://help.scape.com/finding-the-right-room#accessibility-and-requirements) - [Eligibility and requirements](https://help.scape.com/eligibility-and-requirements#main-content) - [Who can book](https://help.scape.com/eligibility-and-requirements#who-can-book) - [Student status and enrolment](https://help.scape.com/eligibility-and-requirements#student-status-and-enrolment) - [Age requirements](https://help.scape.com/eligibility-and-requirements#age-requirements) - [Visa requirements](https://help.scape.com/eligibility-and-requirements#visa-requirements) - [Guarantors](https://help.scape.com/eligibility-and-requirements#guarantors) - [Required documents](https://help.scape.com/eligibility-and-requirements#required-documents) - [International student requirements](https://help.scape.com/eligibility-and-requirements#international-student-requirements) - [Exceptions and special circumstances](https://help.scape.com/eligibility-and-requirements#exceptions-and-special-circumstances) - [Before you book](https://help.scape.com/before-you-book#main-content) - [What’s included in rent](https://help.scape.com/before-you-book#whats-included-in-rent) - [Contract lengths and dates](https://help.scape.com/before-you-book#contract-lengths-and-dates) - [Choosing and securing your room](https://help.scape.com/before-you-book#choosing-and-securing-your-room) - [Booking with others](https://help.scape.com/before-you-book#booking-with-others) - [Offers and promotions](https://help.scape.com/before-you-book#offers-and-promotions) - [Requests and preferences](https://help.scape.com/before-you-book#requests-and-preferences) - [Before booking considerations](https://help.scape.com/before-you-book#before-booking-considerations) - [Booking your room](https://help.scape.com/booking-your-room#main-content) - [How to book](https://help.scape.com/booking-your-room#how-to-book) - [Booking process and timeline](https://help.scape.com/booking-your-room#booking-process-and-timeline) - [Payments during booking](https://help.scape.com/booking-your-room#payments-during-booking) - [Booking confirmation](https://help.scape.com/booking-your-room#booking-confirmation) - [Documents and verification](https://help.scape.com/booking-your-room#documents-and-verification) - [Making changes to your booking](https://help.scape.com/booking-your-room#making-changes-to-your-booking) - [Booking help and issues](https://help.scape.com/booking-your-room#booking-help-and-issues) - [Payments, fees and rent](https://help.scape.com/payments-fees-and-rent#main-content) - [Rent and pricing](https://help.scape.com/payments-fees-and-rent#rent-and-pricing) - [Paying your rent](https://help.scape.com/payments-fees-and-rent#paying-your-rent) - [Payment methods](https://help.scape.com/payments-fees-and-rent#payment-methods) - [International payments](https://help.scape.com/payments-fees-and-rent#international-payments) - [Deposits and advance payments](https://help.scape.com/payments-fees-and-rent#deposits-and-advance-payments) - [Late and failed payments](https://help.scape.com/payments-fees-and-rent#late-and-failed-payments) - [Refunds and cancellations](https://help.scape.com/payments-fees-and-rent#refunds-and-cancellations) - [Invoices and receipts](https://help.scape.com/payments-fees-and-rent#invoices-and-receipts) - [Managing payment details](https://help.scape.com/payments-fees-and-rent#managing-payment-details) - [Contracts, cancellations and policies](https://help.scape.com/contracts-cancellations-and-policies#main-content) - [Tenancy agreements](https://help.scape.com/contracts-cancellations-and-policies#tenancy-agreements) - [Understanding your contract](https://help.scape.com/contracts-cancellations-and-policies#understanding-your-contract) - [Cooling-off period](https://help.scape.com/contracts-cancellations-and-policies#cooling-off-period) - [Cancelling your booking](https://help.scape.com/contracts-cancellations-and-policies#cancelling-your-booking) - [Change of Study Circumstances](https://help.scape.com/contracts-cancellations-and-policies#change-of-study-circumstances) - [Replacement tenants](https://help.scape.com/contracts-cancellations-and-policies#replacement-tenants) - [Ending your contract early](https://help.scape.com/contracts-cancellations-and-policies#ending-your-contract-early) - [Changes before move-in](https://help.scape.com/contracts-cancellations-and-policies#changes-before-move-in) - [Policy updates and exceptions](https://help.scape.com/contracts-cancellations-and-policies#policy-updates-and-exceptions) - [Preparing to move in](https://help.scape.com/preparing-to-move-in#main-content) - [Move-in checklist](https://help.scape.com/preparing-to-move-in#move-in-checklist) - [What to bring](https://help.scape.com/preparing-to-move-in#what-to-bring) - [Arrival planning](https://help.scape.com/preparing-to-move-in#arrival-planning) - [Pre-arrival tasks](https://help.scape.com/preparing-to-move-in#pre-arrival-tasks) - [Travel planning](https://help.scape.com/preparing-to-move-in#travel-planning) - [Deliveries before arrival](https://help.scape.com/preparing-to-move-in#deliveries-before-arrival) - [Setting up essentials](https://help.scape.com/preparing-to-move-in#setting-up-essentials) - [Arriving and checking in](https://help.scape.com/arriving-and-checking-in#main-content) - [Check-in process](https://help.scape.com/arriving-and-checking-in#check-in-process) - [Arrival times and access](https://help.scape.com/arriving-and-checking-in#arrival-times-and-access) - [What to bring on the day](https://help.scape.com/arriving-and-checking-in#what-to-bring-on-the-day) - [Keys and access](https://help.scape.com/arriving-and-checking-in#keys-and-access) - [Room and inventory checks](https://help.scape.com/arriving-and-checking-in#room-and-inventory-checks) - [Support on arrival](https://help.scape.com/arriving-and-checking-in#support-on-arrival) - [Living with Scape](https://help.scape.com/living-with-scape#main-content) - [Your room and shared spaces](https://help.scape.com/living-with-scape#your-room-and-shared-spaces) - [Facilities and amenities](https://help.scape.com/living-with-scape#facilities-and-amenities) - [Wi-Fi and connectivity](https://help.scape.com/living-with-scape#wi-fi-and-connectivity) - [Laundry](https://help.scape.com/living-with-scape#laundry) - [Mail and parcels](https://help.scape.com/living-with-scape#mail-and-parcels) - [Guests and visitors](https://help.scape.com/living-with-scape#guests-and-visitors) - [Noise and shared living](https://help.scape.com/living-with-scape#noise-and-shared-living) - [Cleaning and upkeep](https://help.scape.com/living-with-scape#cleaning-and-upkeep) - [Resident app and portal](https://help.scape.com/living-with-scape#resident-app-and-portal) - [Maintenance and repairs](https://help.scape.com/maintenance-and-repairs#main-content) - [Reporting an issue](https://help.scape.com/maintenance-and-repairs#reporting-an-issue) - [Emergency vs non-emergency](https://help.scape.com/maintenance-and-repairs#emergency-vs-non-emergency) - [Repair timeframes](https://help.scape.com/maintenance-and-repairs#repair-timeframes) - [Access for maintenance](https://help.scape.com/maintenance-and-repairs#access-for-maintenance) - [Common issues](https://help.scape.com/maintenance-and-repairs#common-issues) - [Shared spaces and facilities](https://help.scape.com/maintenance-and-repairs#shared-spaces-and-facilities) - [Planned maintenance](https://help.scape.com/maintenance-and-repairs#planned-maintenance) - [Damage and responsibility](https://help.scape.com/maintenance-and-repairs#damage-and-responsibility) - [Safety, security and emergencies](https://help.scape.com/safety-security-and-emergencies#main-content) - [Building security](https://help.scape.com/safety-security-and-emergencies#building-security) - [Keys and access](https://help.scape.com/safety-security-and-emergencies#keys-and-access) - [Fire safety](https://help.scape.com/safety-security-and-emergencies#fire-safety) - [Emergency procedures](https://help.scape.com/safety-security-and-emergencies#emergency-procedures) - [Medical emergencies](https://help.scape.com/safety-security-and-emergencies#medical-emergencies) - [Incident reporting](https://help.scape.com/safety-security-and-emergencies#incident-reporting) - [Personal safety](https://help.scape.com/safety-security-and-emergencies#personal-safety) - [Managing your stay](https://help.scape.com/managing-your-stay#main-content) - [Resident account and portal](https://help.scape.com/managing-your-stay#resident-account-and-portal) - [Updating your details](https://help.scape.com/managing-your-stay#updating-your-details) - [Room moves and transfers](https://help.scape.com/managing-your-stay#room-moves-and-transfers) - [Extending or renewing your stay](https://help.scape.com/managing-your-stay#extending-or-renewing-your-stay) - [Changes during your stay](https://help.scape.com/managing-your-stay#changes-during-your-stay) - [Complaints and feedback](https://help.scape.com/managing-your-stay#complaints-and-feedback) - [Escalations and support](https://help.scape.com/managing-your-stay#escalations-and-support) - [Moving out](https://help.scape.com/moving-out#main-content) - [Giving notice](https://help.scape.com/moving-out#giving-notice) - [Move-out process](https://help.scape.com/moving-out#move-out-process) - [Cleaning requirements](https://help.scape.com/moving-out#cleaning-requirements) - [Key return](https://help.scape.com/moving-out#key-return) - [Final inspections](https://help.scape.com/moving-out#final-inspections) - [Charges and payments](https://help.scape.com/moving-out#charges-and-payments) - [Deposit returns](https://help.scape.com/moving-out#deposit-returns) - [International students](https://help.scape.com/international-students#main-content) - [Before arriving in the UK](https://help.scape.com/international-students#before-arriving-in-the-uk) - [Setting up essentials](https://help.scape.com/international-students#setting-up-essentials) - [Paying from overseas](https://help.scape.com/international-students#paying-from-overseas) - [Healthcare and support](https://help.scape.com/international-students#healthcare-and-support) - [Settling in](https://help.scape.com/international-students#settling-in) - [Parents, guardians or trusted person](https://help.scape.com/parents-guardians-or-trusted-person#main-content) - [Booking for a student](https://help.scape.com/parents-guardians-or-trusted-person#booking-for-a-student) - [Payments and contracts](https://help.scape.com/parents-guardians-or-trusted-person#payments-and-contracts) - [Supporting move-in](https://help.scape.com/parents-guardians-or-trusted-person#supporting-move-in) - [Welfare concerns](https://help.scape.com/parents-guardians-or-trusted-person#welfare-concerns) - [Contact and support](https://help.scape.com/contact-and-support#main-content) - [How to contact Scape](https://help.scape.com/contact-and-support#how-to-contact-scape) - [Reception and opening hours](https://help.scape.com/contact-and-support#reception-and-opening-hours) - [Emergency contacts](https://help.scape.com/contact-and-support#emergency-contacts) - [Sales and booking support](https://help.scape.com/contact-and-support#sales-and-booking-support) - [Resident support queries](https://help.scape.com/contact-and-support#resident-support-queries) - [Response times](https://help.scape.com/contact-and-support#response-times) [![Scape logo](https://help.scape.com/hubfs/Scape-Logo-Pink-RGB.svg "Scape logo")](https://scape.com)   Copyright © 2026, Scape