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Scape Knowledge Base
Living with Scape
Living with Scape
Explore day-to-day life at Scape, including facilities, services, support and community spaces.
Your room and shared spaces
Can I personalise or decorate my room?
Are there restrictions on certain appliances or items?
What is included in shared flats or communal areas?
What is included in my room?
How are shared spaces managed?
Facilities and amenities
Are facilities available 24/7?
Can I book shared spaces for private events?
What facilities are available in my building?
Are facilities free to use or do I need to book?
How do I book shared spaces or amenities?
Wi-Fi and connectivity
What should I do if my Wi-Fi isn’t working?
Is Wi-Fi included in my rent?
Can I connect multiple devices?
How do I connect to the Wi-Fi?
Laundry
Do I need to pay for laundry?
How do I use the laundry facilities?
What should I do if a machine isn’t working?
Are laundry facilities available on-site?
Mail and parcels
Can I receive mail and parcels at Scape?
Will I be notified when a parcel arrives?
Are there any restrictions on deliveries?
How do I collect my deliveries?
Guests and visitors
Can I have guests stay over?
Do guests need to check in?
Are there rules for overnight guests?
Noise and shared living
Are there quiet hours in the building?
How do I raise concerns about flatmates?
What should I do if there is excessive noise?
Cleaning and upkeep
Are shared spaces cleaned regularly?
What cleaning support is provided?
Am I responsible for cleaning my room?
Resident app and portal
How do I access the resident app or portal?
What can I do through the resident app?