---
title: Maintenance and repairs | Scape Knowledge Base
description: Learn how to report maintenance issues and what to expect while repairs are handled.
---

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1. [Scape Knowledge Base](https://help.scape.com/)
2. [Maintenance and repairs](https://help.scape.com/maintenance-and-repairs)

# Maintenance and repairs

 Learn how to report maintenance issues and what to expect while repairs are handled.

## Reporting an issue

- [How do I report a maintenance issue?](https://help.scape.com/how-do-i-report-a-maintenance-issue)
- [What information should I include when reporting a problem?](https://help.scape.com/what-information-should-i-include-when-reporting-a-problem)
- [How do I track the status of a repair?](https://help.scape.com/how-do-i-track-the-status-of-a-repair)

## Emergency vs non-emergency

- [What is considered an emergency repair?](https://help.scape.com/what-is-considered-an-emergency-repair)
- [What should I do while waiting for an emergency repair?](https://help.scape.com/what-should-i-do-while-waiting-for-an-emergency-repair)
- [How do I report an emergency issue?](https://help.scape.com/how-do-i-report-an-emergency-issue)

## Repair timeframes

- [Are there different response times for different issues?](https://help.scape.com/are-there-different-response-times-for-different-issues)
- [How long do repairs usually take?](https://help.scape.com/how-long-do-repairs-usually-take)
- [What happens if a repair is delayed?](https://help.scape.com/what-happens-if-a-repair-is-delayed)

## Access for maintenance

- [Will I be notified before someone enters my room?](https://help.scape.com/will-i-be-notified-before-someone-enters-my-room)
- [Will maintenance need access to my room?](https://help.scape.com/will-maintenance-need-access-to-my-room)
- [Do I need to be present during a repair?](https://help.scape.com/do-i-need-to-be-present-during-a-repair)

## Common issues

- [What should I do if an appliance isn’t working?](https://help.scape.com/what-should-i-do-if-an-appliance-isnt-working)
- [What should I do if I have a plumbing issue?](https://help.scape.com/what-should-i-do-if-i-have-a-plumbing-issue)
- [What should I do if I have an electrical issue?](https://help.scape.com/what-should-i-do-if-i-have-an-electrical-issue)
- [What should I do if I have no heating or hot water?](https://help.scape.com/what-should-i-do-if-i-have-no-heating-or-hot-water)

## Shared spaces and facilities

- [Who is responsible for repairs in communal areas?](https://help.scape.com/who-is-responsible-for-repairs-in-communal-areas)
- [How do I report a problem in a shared space?](https://help.scape.com/how-do-i-report-a-problem-in-a-shared-space)

## Planned maintenance

- [What is planned maintenance?](https://help.scape.com/what-is-planned-maintenance)
- [Will I be notified about planned maintenance?](https://help.scape.com/will-i-be-notified-about-planned-maintenance)
- [Will planned maintenance affect my room or services?](https://help.scape.com/will-planned-maintenance-affect-my-room-or-services)

## Damage and responsibility

- [Am I responsible for damage in my room?](https://help.scape.com/am-i-responsible-for-damage-in-my-room)
- [Will I be charged for repairs?](https://help.scape.com/will-i-be-charged-for-repairs)
- [What happens if damage is caused accidentally?](https://help.scape.com/what-happens-if-damage-is-caused-accidentally)

- [Finding the right room](https://help.scape.com/finding-the-right-room#main-content)

    - [Locations and buildings](https://help.scape.com/finding-the-right-room#locations-and-buildings)
    - [Room types and layouts](https://help.scape.com/finding-the-right-room#room-types-and-layouts)
    - [Availability and pricing](https://help.scape.com/finding-the-right-room#availability-and-pricing)
    - [Viewing options](https://help.scape.com/finding-the-right-room#viewing-options)
    - [Accessibility and requirements](https://help.scape.com/finding-the-right-room#accessibility-and-requirements)
- [Eligibility and requirements](https://help.scape.com/eligibility-and-requirements#main-content)

    - [Who can book](https://help.scape.com/eligibility-and-requirements#who-can-book)
    - [Student status and enrolment](https://help.scape.com/eligibility-and-requirements#student-status-and-enrolment)
    - [Age requirements](https://help.scape.com/eligibility-and-requirements#age-requirements)
    - [Visa requirements](https://help.scape.com/eligibility-and-requirements#visa-requirements)
    - [Guarantors](https://help.scape.com/eligibility-and-requirements#guarantors)
    - [Required documents](https://help.scape.com/eligibility-and-requirements#required-documents)
    - [International student requirements](https://help.scape.com/eligibility-and-requirements#international-student-requirements)
    - [Exceptions and special circumstances](https://help.scape.com/eligibility-and-requirements#exceptions-and-special-circumstances)
- [Before you book](https://help.scape.com/before-you-book#main-content)

    - [What’s included in rent](https://help.scape.com/before-you-book#whats-included-in-rent)
    - [Contract lengths and dates](https://help.scape.com/before-you-book#contract-lengths-and-dates)
    - [Choosing and securing your room](https://help.scape.com/before-you-book#choosing-and-securing-your-room)
    - [Booking with others](https://help.scape.com/before-you-book#booking-with-others)
    - [Offers and promotions](https://help.scape.com/before-you-book#offers-and-promotions)
    - [Requests and preferences](https://help.scape.com/before-you-book#requests-and-preferences)
    - [Before booking considerations](https://help.scape.com/before-you-book#before-booking-considerations)
- [Booking your room](https://help.scape.com/booking-your-room#main-content)

    - [How to book](https://help.scape.com/booking-your-room#how-to-book)
    - [Booking process and timeline](https://help.scape.com/booking-your-room#booking-process-and-timeline)
    - [Payments during booking](https://help.scape.com/booking-your-room#payments-during-booking)
    - [Booking confirmation](https://help.scape.com/booking-your-room#booking-confirmation)
    - [Documents and verification](https://help.scape.com/booking-your-room#documents-and-verification)
    - [Making changes to your booking](https://help.scape.com/booking-your-room#making-changes-to-your-booking)
    - [Booking help and issues](https://help.scape.com/booking-your-room#booking-help-and-issues)
- [Payments, fees and rent](https://help.scape.com/payments-fees-and-rent#main-content)

    - [Rent and pricing](https://help.scape.com/payments-fees-and-rent#rent-and-pricing)
    - [Paying your rent](https://help.scape.com/payments-fees-and-rent#paying-your-rent)
    - [Payment methods](https://help.scape.com/payments-fees-and-rent#payment-methods)
    - [International payments](https://help.scape.com/payments-fees-and-rent#international-payments)
    - [Deposits and advance payments](https://help.scape.com/payments-fees-and-rent#deposits-and-advance-payments)
    - [Late and failed payments](https://help.scape.com/payments-fees-and-rent#late-and-failed-payments)
    - [Refunds and cancellations](https://help.scape.com/payments-fees-and-rent#refunds-and-cancellations)
    - [Invoices and receipts](https://help.scape.com/payments-fees-and-rent#invoices-and-receipts)
    - [Managing payment details](https://help.scape.com/payments-fees-and-rent#managing-payment-details)
- [Contracts, cancellations and policies](https://help.scape.com/contracts-cancellations-and-policies#main-content)

    - [Tenancy agreements](https://help.scape.com/contracts-cancellations-and-policies#tenancy-agreements)
    - [Understanding your contract](https://help.scape.com/contracts-cancellations-and-policies#understanding-your-contract)
    - [Cooling-off period](https://help.scape.com/contracts-cancellations-and-policies#cooling-off-period)
    - [Cancelling your booking](https://help.scape.com/contracts-cancellations-and-policies#cancelling-your-booking)
    - [Change of Study Circumstances](https://help.scape.com/contracts-cancellations-and-policies#change-of-study-circumstances)
    - [Replacement tenants](https://help.scape.com/contracts-cancellations-and-policies#replacement-tenants)
    - [Ending your contract early](https://help.scape.com/contracts-cancellations-and-policies#ending-your-contract-early)
    - [Changes before move-in](https://help.scape.com/contracts-cancellations-and-policies#changes-before-move-in)
    - [Policy updates and exceptions](https://help.scape.com/contracts-cancellations-and-policies#policy-updates-and-exceptions)
- [Preparing to move in](https://help.scape.com/preparing-to-move-in#main-content)

    - [Move-in checklist](https://help.scape.com/preparing-to-move-in#move-in-checklist)
    - [What to bring](https://help.scape.com/preparing-to-move-in#what-to-bring)
    - [Arrival planning](https://help.scape.com/preparing-to-move-in#arrival-planning)
    - [Pre-arrival tasks](https://help.scape.com/preparing-to-move-in#pre-arrival-tasks)
    - [Travel planning](https://help.scape.com/preparing-to-move-in#travel-planning)
    - [Deliveries before arrival](https://help.scape.com/preparing-to-move-in#deliveries-before-arrival)
    - [Setting up essentials](https://help.scape.com/preparing-to-move-in#setting-up-essentials)
- [Arriving and checking in](https://help.scape.com/arriving-and-checking-in#main-content)

    - [Check-in process](https://help.scape.com/arriving-and-checking-in#check-in-process)
    - [Arrival times and access](https://help.scape.com/arriving-and-checking-in#arrival-times-and-access)
    - [What to bring on the day](https://help.scape.com/arriving-and-checking-in#what-to-bring-on-the-day)
    - [Keys and access](https://help.scape.com/arriving-and-checking-in#keys-and-access)
    - [Room and inventory checks](https://help.scape.com/arriving-and-checking-in#room-and-inventory-checks)
    - [Support on arrival](https://help.scape.com/arriving-and-checking-in#support-on-arrival)
- [Living with Scape](https://help.scape.com/living-with-scape#main-content)

    - [Your room and shared spaces](https://help.scape.com/living-with-scape#your-room-and-shared-spaces)
    - [Facilities and amenities](https://help.scape.com/living-with-scape#facilities-and-amenities)
    - [Wi-Fi and connectivity](https://help.scape.com/living-with-scape#wi-fi-and-connectivity)
    - [Laundry](https://help.scape.com/living-with-scape#laundry)
    - [Mail and parcels](https://help.scape.com/living-with-scape#mail-and-parcels)
    - [Guests and visitors](https://help.scape.com/living-with-scape#guests-and-visitors)
    - [Noise and shared living](https://help.scape.com/living-with-scape#noise-and-shared-living)
    - [Cleaning and upkeep](https://help.scape.com/living-with-scape#cleaning-and-upkeep)
    - [Resident app and portal](https://help.scape.com/living-with-scape#resident-app-and-portal)
- [Maintenance and repairs](https://help.scape.com/maintenance-and-repairs#main-content)

    - [Reporting an issue](https://help.scape.com/maintenance-and-repairs#reporting-an-issue)
    - [Emergency vs non-emergency](https://help.scape.com/maintenance-and-repairs#emergency-vs-non-emergency)
    - [Repair timeframes](https://help.scape.com/maintenance-and-repairs#repair-timeframes)
    - [Access for maintenance](https://help.scape.com/maintenance-and-repairs#access-for-maintenance)
    - [Common issues](https://help.scape.com/maintenance-and-repairs#common-issues)
    - [Shared spaces and facilities](https://help.scape.com/maintenance-and-repairs#shared-spaces-and-facilities)
    - [Planned maintenance](https://help.scape.com/maintenance-and-repairs#planned-maintenance)
    - [Damage and responsibility](https://help.scape.com/maintenance-and-repairs#damage-and-responsibility)
- [Safety, security and emergencies](https://help.scape.com/safety-security-and-emergencies#main-content)

    - [Building security](https://help.scape.com/safety-security-and-emergencies#building-security)
    - [Keys and access](https://help.scape.com/safety-security-and-emergencies#keys-and-access)
    - [Fire safety](https://help.scape.com/safety-security-and-emergencies#fire-safety)
    - [Emergency procedures](https://help.scape.com/safety-security-and-emergencies#emergency-procedures)
    - [Medical emergencies](https://help.scape.com/safety-security-and-emergencies#medical-emergencies)
    - [Incident reporting](https://help.scape.com/safety-security-and-emergencies#incident-reporting)
    - [Personal safety](https://help.scape.com/safety-security-and-emergencies#personal-safety)
- [Managing your stay](https://help.scape.com/managing-your-stay#main-content)

    - [Resident account and portal](https://help.scape.com/managing-your-stay#resident-account-and-portal)
    - [Updating your details](https://help.scape.com/managing-your-stay#updating-your-details)
    - [Room moves and transfers](https://help.scape.com/managing-your-stay#room-moves-and-transfers)
    - [Extending or renewing your stay](https://help.scape.com/managing-your-stay#extending-or-renewing-your-stay)
    - [Changes during your stay](https://help.scape.com/managing-your-stay#changes-during-your-stay)
    - [Complaints and feedback](https://help.scape.com/managing-your-stay#complaints-and-feedback)
    - [Escalations and support](https://help.scape.com/managing-your-stay#escalations-and-support)
- [Moving out](https://help.scape.com/moving-out#main-content)

    - [Giving notice](https://help.scape.com/moving-out#giving-notice)
    - [Move-out process](https://help.scape.com/moving-out#move-out-process)
    - [Cleaning requirements](https://help.scape.com/moving-out#cleaning-requirements)
    - [Key return](https://help.scape.com/moving-out#key-return)
    - [Final inspections](https://help.scape.com/moving-out#final-inspections)
    - [Charges and payments](https://help.scape.com/moving-out#charges-and-payments)
    - [Deposit returns](https://help.scape.com/moving-out#deposit-returns)
- [International students](https://help.scape.com/international-students#main-content)

    - [Before arriving in the UK](https://help.scape.com/international-students#before-arriving-in-the-uk)
    - [Setting up essentials](https://help.scape.com/international-students#setting-up-essentials)
    - [Paying from overseas](https://help.scape.com/international-students#paying-from-overseas)
    - [Healthcare and support](https://help.scape.com/international-students#healthcare-and-support)
    - [Settling in](https://help.scape.com/international-students#settling-in)
- [Parents, guardians or trusted person](https://help.scape.com/parents-guardians-or-trusted-person#main-content)

    - [Booking for a student](https://help.scape.com/parents-guardians-or-trusted-person#booking-for-a-student)
    - [Payments and contracts](https://help.scape.com/parents-guardians-or-trusted-person#payments-and-contracts)
    - [Supporting move-in](https://help.scape.com/parents-guardians-or-trusted-person#supporting-move-in)
    - [Welfare concerns](https://help.scape.com/parents-guardians-or-trusted-person#welfare-concerns)
- [Contact and support](https://help.scape.com/contact-and-support#main-content)

    - [How to contact Scape](https://help.scape.com/contact-and-support#how-to-contact-scape)
    - [Reception and opening hours](https://help.scape.com/contact-and-support#reception-and-opening-hours)
    - [Emergency contacts](https://help.scape.com/contact-and-support#emergency-contacts)
    - [Sales and booking support](https://help.scape.com/contact-and-support#sales-and-booking-support)
    - [Resident support queries](https://help.scape.com/contact-and-support#resident-support-queries)
    - [Response times](https://help.scape.com/contact-and-support#response-times)

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