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Scape Knowledge Base
Maintenance and repairs
Maintenance and repairs
Learn how to report maintenance issues and what to expect while repairs are handled.
Reporting an issue
How do I report a maintenance issue?
What information should I include when reporting a problem?
How do I track the status of a repair?
Emergency vs non-emergency
What is considered an emergency repair?
What should I do while waiting for an emergency repair?
How do I report an emergency issue?
Repair timeframes
Are there different response times for different issues?
How long do repairs usually take?
What happens if a repair is delayed?
Access for maintenance
Will I be notified before someone enters my room?
Will maintenance need access to my room?
Do I need to be present during a repair?
Common issues
What should I do if an appliance isn’t working?
What should I do if I have a plumbing issue?
What should I do if I have an electrical issue?
What should I do if I have no heating or hot water?
Shared spaces and facilities
Who is responsible for repairs in communal areas?
How do I report a problem in a shared space?
Planned maintenance
What is planned maintenance?
Will I be notified about planned maintenance?
Will planned maintenance affect my room or services?
Damage and responsibility
Am I responsible for damage in my room?
Will I be charged for repairs?
What happens if damage is caused accidentally?
