--- title: Contracts, cancellations and policies | Scape Knowledge Base description: Understand your contract, cancellation options, policies and what to do if plans change. --- [Skip to content](https://help.scape.com/contracts-cancellations-and-policies#main-content) English - United Kingdom Show submenu for translations [Need more help?](https://help.scape.com/kb-tickets/new) [![Scape logo](https://help.scape.com/hubfs/Scape-Logo-Pink-Padded.svg)](https://scape.com/) Open main navigation Close main navigation - English - United Kingdom Show submenu for translations - [Need more help?](https://help.scape.com/kb-tickets/new) HOW CAN WE HELP? - There are no suggestions because the search field is empty. 1. [Scape Knowledge Base](https://help.scape.com/) 2. [Contracts, cancellations and policies](https://help.scape.com/contracts-cancellations-and-policies) # Contracts, cancellations and policies Understand your contract, cancellation options, policies and what to do if plans change. ## Tenancy agreements - [When does my contract become legally binding?](https://help.scape.com/when-does-my-contract-become-legally-binding) - [What is included in my contract?](https://help.scape.com/what-is-included-in-my-contract) - [Is my contract a tenancy agreement or a licence agreement?](https://help.scape.com/is-my-contract-a-tenancy-agreement-or-a-licence-agreement) - [What type of contract will I sign with Scape?](https://help.scape.com/what-type-of-contract-will-i-sign-with-scape) ## Understanding your contract - [What is Scape responsible for under the contract?](https://help.scape.com/what-is-scape-responsible-for-under-the-contract) - [What are the key terms I should understand before signing?](https://help.scape.com/what-are-the-key-terms-i-should-understand-before-signing) - [What are my responsibilities under the contract?](https://help.scape.com/what-are-my-responsibilities-under-the-contract) - [Can I review my contract before booking?](https://help.scape.com/can-i-review-my-contract-before-booking) ## Cooling-off period - [Can I cancel during the cooling-off period?](https://help.scape.com/can-i-cancel-during-the-cooling-off-period) - [How long is the cooling-off period?](https://help.scape.com/how-long-is-the-cooling-off-period) - [Will I get a full refund if I cancel within this period?](https://help.scape.com/will-i-get-a-full-refund-if-i-cancel-within-this-period) - [Is there a cooling-off period after booking?](https://help.scape.com/is-there-a-cooling-off-period-after-booking) ## Cancelling your booking - [How do I submit a cancellation request?](https://help.scape.com/how-do-i-submit-a-cancellation-request) - [What are the conditions for cancelling my booking?](https://help.scape.com/what-are-the-conditions-for-cancelling-my-booking) - [Can I cancel my booking after the cooling-off period?](https://help.scape.com/can-i-cancel-my-booking-after-the-cooling-off-period) - [Will I receive a refund if I cancel?](https://help.scape.com/will-i-receive-a-refund-if-i-cancel) ## Change of Study Circumstances - [What is the “no place, no pay” policy?](https://help.scape.com/what-is-the-no-place-no-pay-policy) - [What evidence do I need to use these policies?](https://help.scape.com/what-evidence-do-i-need-to-use-these-policies) - [How do I apply for cancellation under these policies?](https://help.scape.com/how-do-i-apply-for-cancellation-under-these-policies) - [What is the “no visa, no pay” policy?](https://help.scape.com/what-is-the-no-visa-no-pay-policy) ## Replacement tenants - [When is my contract officially transferred?](https://help.scape.com/when-is-my-contract-officially-transferred) - [Can I find someone to take over my contract?](https://help.scape.com/can-i-find-someone-to-take-over-my-contract) - [Are there any fees for replacing a tenant?](https://help.scape.com/are-there-any-fees-for-replacing-a-tenant) - [How does the replacement tenant process work?](https://help.scape.com/how-does-the-replacement-tenant-process-work) ## Ending your contract early - [What happens to my rent if I leave early?](https://help.scape.com/what-happens-to-my-rent-if-i-leave-early) - [Are there any fees or penalties for ending my contract early?](https://help.scape.com/are-there-any-fees-or-penalties-for-ending-my-contract-early) - [Can I end my contract early?](https://help.scape.com/can-i-end-my-contract-early) - [What are the conditions for ending my contract early?](https://help.scape.com/what-are-the-conditions-for-ending-my-contract-early) ## Changes before move-in - [Can I defer my booking to a later date?](https://help.scape.com/can-i-defer-my-booking-to-a-later-date) - [Can I change my contract start date after booking?](https://help.scape.com/can-i-change-my-contract-start-date-after-booking) - [What happens if my plans change before move-in?](https://help.scape.com/what-happens-if-my-plans-change-before-move-in) ## Policy updates and exceptions - [What happens if policies change during my stay?](https://help.scape.com/what-happens-if-policies-change-during-my-stay) - [Who can I contact about policy questions?](https://help.scape.com/who-can-i-contact-about-policy-questions) - [Are there any exceptions to standard policies?](https://help.scape.com/are-there-any-exceptions-to-standard-policies) - [Can Scape change policies after I’ve booked?](https://help.scape.com/can-scape-change-policies-after-ive-booked) - [Finding the right room](https://help.scape.com/finding-the-right-room#main-content) - [Locations and buildings](https://help.scape.com/finding-the-right-room#locations-and-buildings) - [Room types and layouts](https://help.scape.com/finding-the-right-room#room-types-and-layouts) - [Availability and pricing](https://help.scape.com/finding-the-right-room#availability-and-pricing) - [Viewing options](https://help.scape.com/finding-the-right-room#viewing-options) - [Accessibility and requirements](https://help.scape.com/finding-the-right-room#accessibility-and-requirements) - [Eligibility and requirements](https://help.scape.com/eligibility-and-requirements#main-content) - [Who can book](https://help.scape.com/eligibility-and-requirements#who-can-book) - [Student status and enrolment](https://help.scape.com/eligibility-and-requirements#student-status-and-enrolment) - [Age requirements](https://help.scape.com/eligibility-and-requirements#age-requirements) - [Visa requirements](https://help.scape.com/eligibility-and-requirements#visa-requirements) - [Guarantors](https://help.scape.com/eligibility-and-requirements#guarantors) - [Required documents](https://help.scape.com/eligibility-and-requirements#required-documents) - [International student requirements](https://help.scape.com/eligibility-and-requirements#international-student-requirements) - [Exceptions and special circumstances](https://help.scape.com/eligibility-and-requirements#exceptions-and-special-circumstances) - [Before you book](https://help.scape.com/before-you-book#main-content) - [What’s included in rent](https://help.scape.com/before-you-book#whats-included-in-rent) - [Contract lengths and dates](https://help.scape.com/before-you-book#contract-lengths-and-dates) - [Choosing and securing your room](https://help.scape.com/before-you-book#choosing-and-securing-your-room) - [Booking with others](https://help.scape.com/before-you-book#booking-with-others) - [Offers and promotions](https://help.scape.com/before-you-book#offers-and-promotions) - [Requests and preferences](https://help.scape.com/before-you-book#requests-and-preferences) - [Before booking considerations](https://help.scape.com/before-you-book#before-booking-considerations) - [Booking your room](https://help.scape.com/booking-your-room#main-content) - [How to book](https://help.scape.com/booking-your-room#how-to-book) - [Booking process and timeline](https://help.scape.com/booking-your-room#booking-process-and-timeline) - [Payments during booking](https://help.scape.com/booking-your-room#payments-during-booking) - [Booking confirmation](https://help.scape.com/booking-your-room#booking-confirmation) - [Documents and verification](https://help.scape.com/booking-your-room#documents-and-verification) - [Making changes to your booking](https://help.scape.com/booking-your-room#making-changes-to-your-booking) - [Booking help and issues](https://help.scape.com/booking-your-room#booking-help-and-issues) - [Payments, fees and rent](https://help.scape.com/payments-fees-and-rent#main-content) - [Rent and pricing](https://help.scape.com/payments-fees-and-rent#rent-and-pricing) - [Paying your rent](https://help.scape.com/payments-fees-and-rent#paying-your-rent) - [Payment methods](https://help.scape.com/payments-fees-and-rent#payment-methods) - [International payments](https://help.scape.com/payments-fees-and-rent#international-payments) - [Deposits and advance payments](https://help.scape.com/payments-fees-and-rent#deposits-and-advance-payments) - [Late and failed payments](https://help.scape.com/payments-fees-and-rent#late-and-failed-payments) - [Refunds and cancellations](https://help.scape.com/payments-fees-and-rent#refunds-and-cancellations) - [Invoices and receipts](https://help.scape.com/payments-fees-and-rent#invoices-and-receipts) - [Managing payment details](https://help.scape.com/payments-fees-and-rent#managing-payment-details) - [Contracts, cancellations and policies](https://help.scape.com/contracts-cancellations-and-policies#main-content) - [Tenancy agreements](https://help.scape.com/contracts-cancellations-and-policies#tenancy-agreements) - [Understanding your contract](https://help.scape.com/contracts-cancellations-and-policies#understanding-your-contract) - [Cooling-off period](https://help.scape.com/contracts-cancellations-and-policies#cooling-off-period) - [Cancelling your booking](https://help.scape.com/contracts-cancellations-and-policies#cancelling-your-booking) - [Change of Study Circumstances](https://help.scape.com/contracts-cancellations-and-policies#change-of-study-circumstances) - [Replacement tenants](https://help.scape.com/contracts-cancellations-and-policies#replacement-tenants) - [Ending your contract early](https://help.scape.com/contracts-cancellations-and-policies#ending-your-contract-early) - [Changes before move-in](https://help.scape.com/contracts-cancellations-and-policies#changes-before-move-in) - [Policy updates and exceptions](https://help.scape.com/contracts-cancellations-and-policies#policy-updates-and-exceptions) - [Preparing to move in](https://help.scape.com/preparing-to-move-in#main-content) - [Move-in checklist](https://help.scape.com/preparing-to-move-in#move-in-checklist) - [What to bring](https://help.scape.com/preparing-to-move-in#what-to-bring) - [Arrival planning](https://help.scape.com/preparing-to-move-in#arrival-planning) - [Pre-arrival tasks](https://help.scape.com/preparing-to-move-in#pre-arrival-tasks) - [Travel planning](https://help.scape.com/preparing-to-move-in#travel-planning) - [Deliveries before arrival](https://help.scape.com/preparing-to-move-in#deliveries-before-arrival) - [Setting up essentials](https://help.scape.com/preparing-to-move-in#setting-up-essentials) - [Arriving and checking in](https://help.scape.com/arriving-and-checking-in#main-content) - [Check-in process](https://help.scape.com/arriving-and-checking-in#check-in-process) - [Arrival times and access](https://help.scape.com/arriving-and-checking-in#arrival-times-and-access) - [What to bring on the day](https://help.scape.com/arriving-and-checking-in#what-to-bring-on-the-day) - [Keys and access](https://help.scape.com/arriving-and-checking-in#keys-and-access) - [Room and inventory checks](https://help.scape.com/arriving-and-checking-in#room-and-inventory-checks) - [Support on arrival](https://help.scape.com/arriving-and-checking-in#support-on-arrival) - [Living with Scape](https://help.scape.com/living-with-scape#main-content) - [Your room and shared spaces](https://help.scape.com/living-with-scape#your-room-and-shared-spaces) - [Facilities and amenities](https://help.scape.com/living-with-scape#facilities-and-amenities) - [Wi-Fi and connectivity](https://help.scape.com/living-with-scape#wi-fi-and-connectivity) - [Laundry](https://help.scape.com/living-with-scape#laundry) - [Mail and parcels](https://help.scape.com/living-with-scape#mail-and-parcels) - [Guests and visitors](https://help.scape.com/living-with-scape#guests-and-visitors) - [Noise and shared living](https://help.scape.com/living-with-scape#noise-and-shared-living) - [Cleaning and upkeep](https://help.scape.com/living-with-scape#cleaning-and-upkeep) - [Resident app and portal](https://help.scape.com/living-with-scape#resident-app-and-portal) - [Maintenance and repairs](https://help.scape.com/maintenance-and-repairs#main-content) - [Reporting an issue](https://help.scape.com/maintenance-and-repairs#reporting-an-issue) - [Emergency vs non-emergency](https://help.scape.com/maintenance-and-repairs#emergency-vs-non-emergency) - [Repair timeframes](https://help.scape.com/maintenance-and-repairs#repair-timeframes) - [Access for maintenance](https://help.scape.com/maintenance-and-repairs#access-for-maintenance) - [Common issues](https://help.scape.com/maintenance-and-repairs#common-issues) - [Shared spaces and facilities](https://help.scape.com/maintenance-and-repairs#shared-spaces-and-facilities) - [Planned maintenance](https://help.scape.com/maintenance-and-repairs#planned-maintenance) - [Damage and responsibility](https://help.scape.com/maintenance-and-repairs#damage-and-responsibility) - [Safety, security and emergencies](https://help.scape.com/safety-security-and-emergencies#main-content) - [Building security](https://help.scape.com/safety-security-and-emergencies#building-security) - [Keys and access](https://help.scape.com/safety-security-and-emergencies#keys-and-access) - [Fire safety](https://help.scape.com/safety-security-and-emergencies#fire-safety) - [Emergency procedures](https://help.scape.com/safety-security-and-emergencies#emergency-procedures) - [Medical emergencies](https://help.scape.com/safety-security-and-emergencies#medical-emergencies) - [Incident reporting](https://help.scape.com/safety-security-and-emergencies#incident-reporting) - [Personal safety](https://help.scape.com/safety-security-and-emergencies#personal-safety) - [Managing your stay](https://help.scape.com/managing-your-stay#main-content) - [Resident account and portal](https://help.scape.com/managing-your-stay#resident-account-and-portal) - [Updating your details](https://help.scape.com/managing-your-stay#updating-your-details) - [Room moves and transfers](https://help.scape.com/managing-your-stay#room-moves-and-transfers) - [Extending or renewing your stay](https://help.scape.com/managing-your-stay#extending-or-renewing-your-stay) - [Changes during your stay](https://help.scape.com/managing-your-stay#changes-during-your-stay) - [Complaints and feedback](https://help.scape.com/managing-your-stay#complaints-and-feedback) - [Escalations and support](https://help.scape.com/managing-your-stay#escalations-and-support) - [Moving out](https://help.scape.com/moving-out#main-content) - [Giving notice](https://help.scape.com/moving-out#giving-notice) - [Move-out process](https://help.scape.com/moving-out#move-out-process) - [Cleaning requirements](https://help.scape.com/moving-out#cleaning-requirements) - [Key return](https://help.scape.com/moving-out#key-return) - [Final inspections](https://help.scape.com/moving-out#final-inspections) - [Charges and payments](https://help.scape.com/moving-out#charges-and-payments) - [Deposit returns](https://help.scape.com/moving-out#deposit-returns) - [International students](https://help.scape.com/international-students#main-content) - [Before arriving in the UK](https://help.scape.com/international-students#before-arriving-in-the-uk) - [Setting up essentials](https://help.scape.com/international-students#setting-up-essentials) - [Paying from overseas](https://help.scape.com/international-students#paying-from-overseas) - [Healthcare and support](https://help.scape.com/international-students#healthcare-and-support) - [Settling in](https://help.scape.com/international-students#settling-in) - [Parents, guardians or trusted person](https://help.scape.com/parents-guardians-or-trusted-person#main-content) - [Booking for a student](https://help.scape.com/parents-guardians-or-trusted-person#booking-for-a-student) - [Payments and contracts](https://help.scape.com/parents-guardians-or-trusted-person#payments-and-contracts) - [Supporting move-in](https://help.scape.com/parents-guardians-or-trusted-person#supporting-move-in) - [Welfare concerns](https://help.scape.com/parents-guardians-or-trusted-person#welfare-concerns) - [Contact and support](https://help.scape.com/contact-and-support#main-content) - [How to contact Scape](https://help.scape.com/contact-and-support#how-to-contact-scape) - [Reception and opening hours](https://help.scape.com/contact-and-support#reception-and-opening-hours) - [Emergency contacts](https://help.scape.com/contact-and-support#emergency-contacts) - [Sales and booking support](https://help.scape.com/contact-and-support#sales-and-booking-support) - [Resident support queries](https://help.scape.com/contact-and-support#resident-support-queries) - [Response times](https://help.scape.com/contact-and-support#response-times) [![Scape logo](https://help.scape.com/hubfs/Scape-Logo-Pink-RGB.svg "Scape logo")](https://scape.com)   Copyright © 2026, Scape