Skip to content
English - United Kingdom
Show submenu for translations
Need more help?
Open main navigation
Close main navigation
English - United Kingdom
Show submenu for translations
Need more help?
HOW CAN WE HELP?
There are no suggestions because the search field is empty.
Scape Knowledge Base
Payments, fees and rent
Payments, fees and rent
Find clear guidance on rent, deposits, fees, instalments and payment options at Scape.
Rent and pricing
Are there any additional costs I should be aware of?
What is included in the rent price?
How is my rent calculated?
Does the price vary by room type, location or contract length?
What is the total cost of my accommodation?
Paying your rent
How do I pay my rent?
How do I set up or change a payment plan?
Can I pay in instalments or in full upfront?
When is my rent due?
What happens if I miss a payment deadline?
Payment methods
What payment methods are accepted?
Can I pay by card, bank transfer or direct debit?
Are there any fees for certain payment methods?
International payments
Can I pay in my local currency?
How long do international payments take to process?
Are there additional charges for international payments?
How do international payments work?
Deposits and advance payments
When and how is my deposit returned?
Do I need to pay a deposit or advance rent?
Is my deposit refundable?
What does my deposit or advance payment cover?
Late and failed payments
Are there penalties for late payment?
What happens if a payment fails?
What should I do if I’m unable to pay on time?
What happens if I miss a rent payment?
Refunds and cancellations
Am I eligible for a refund?
What happens to my payments if I cancel my booking?
How do I request a refund?
How long do refunds take to process?
Invoices and receipts
How can I view my payment history?
Can I download invoices or receipts?
Will I receive confirmation after making a payment?
Managing payment details
Can I change my payment method after booking?
How do I update my payment details?
Who can I contact about payment queries?