--- title: What support is available if a student is struggling? description: Find out what support is available if a student is struggling, including Scape Reception, university services, NHS 111 and Samaritans. --- [Skip to content](https://help.scape.com/what-support-is-available-if-a-student-is-struggling#main-content) English - United Kingdom Show submenu for translations [Need more help?](https://help.scape.com/kb-tickets/new?hsLang=en-gb) [![Scape logo](https://help.scape.com/hubfs/Scape-Logo-Pink-Padded.svg)](https://scape.com/) Open main navigation Close main navigation - English - United Kingdom Show submenu for translations - [Need more help?](https://help.scape.com/kb-tickets/new) HOW CAN WE HELP? - There are no suggestions because the search field is empty. 1. [Scape Knowledge Base](https://help.scape.com/?hsLang=en-gb) 2. [Parents, guardians or trusted person](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb) 3. [Welfare concerns](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb#welfare-concerns) # What support is available if a student is struggling? If a student is struggling, they do not need to handle it alone. Scape’s building team is available 24/7 and can offer initial support, a calm conversation and guidance on where to get more help. The student can speak to Reception in person or contact the team through the Scape app. Some team members are trained as mental health first aiders, and the team can help signpost the student to appropriate support. ### Where to get support - **Scape Reception:** for immediate on-site support, practical help and signposting. - **The student’s university:** for welfare, counselling, disability support or mental health services. - **NHS 111:** for non-emergency medical advice. - **Samaritans:** call **116 123** for free, 24/7 emotional support. If there is an immediate risk to the student or someone else, call **999** straight away. If you’re a parent, guardian or trusted person and you’re concerned, you can contact the student’s building Reception. Scape may not be able to share personal information without the student’s consent, but the team can listen, assess the concern and take appropriate action. - [Finding the right room](https://help.scape.com/finding-the-right-room?hsLang=en-gb#main-content) - [Locations and buildings](https://help.scape.com/finding-the-right-room?hsLang=en-gb#locations-and-buildings) - [Room types and layouts](https://help.scape.com/finding-the-right-room?hsLang=en-gb#room-types-and-layouts) - [Availability and pricing](https://help.scape.com/finding-the-right-room?hsLang=en-gb#availability-and-pricing) - [Viewing options](https://help.scape.com/finding-the-right-room?hsLang=en-gb#viewing-options) - [Accessibility and requirements](https://help.scape.com/finding-the-right-room?hsLang=en-gb#accessibility-and-requirements) - [Eligibility and requirements](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#main-content) - [Who can book](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#who-can-book) - [Student status and enrolment](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#student-status-and-enrolment) - [Age requirements](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#age-requirements) - [Visa requirements](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#visa-requirements) - [Guarantors](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#guarantors) - [Required documents](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#required-documents) - [International student requirements](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#international-student-requirements) - [Exceptions and special circumstances](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#exceptions-and-special-circumstances) - [Before you book](https://help.scape.com/before-you-book?hsLang=en-gb#main-content) - [What’s included in rent](https://help.scape.com/before-you-book?hsLang=en-gb#whats-included-in-rent) - [Contract lengths and dates](https://help.scape.com/before-you-book?hsLang=en-gb#contract-lengths-and-dates) - [Choosing and securing your room](https://help.scape.com/before-you-book?hsLang=en-gb#choosing-and-securing-your-room) - [Booking with others](https://help.scape.com/before-you-book?hsLang=en-gb#booking-with-others) - [Offers and promotions](https://help.scape.com/before-you-book?hsLang=en-gb#offers-and-promotions) - [Requests and preferences](https://help.scape.com/before-you-book?hsLang=en-gb#requests-and-preferences) - [Before booking considerations](https://help.scape.com/before-you-book?hsLang=en-gb#before-booking-considerations) - [Booking your room](https://help.scape.com/booking-your-room?hsLang=en-gb#main-content) - [How to book](https://help.scape.com/booking-your-room?hsLang=en-gb#how-to-book) - [Booking process and timeline](https://help.scape.com/booking-your-room?hsLang=en-gb#booking-process-and-timeline) - [Payments during booking](https://help.scape.com/booking-your-room?hsLang=en-gb#payments-during-booking) - [Booking confirmation](https://help.scape.com/booking-your-room?hsLang=en-gb#booking-confirmation) - [Documents and verification](https://help.scape.com/booking-your-room?hsLang=en-gb#documents-and-verification) - [Making changes to your booking](https://help.scape.com/booking-your-room?hsLang=en-gb#making-changes-to-your-booking) - [Booking help and issues](https://help.scape.com/booking-your-room?hsLang=en-gb#booking-help-and-issues) - [Payments, fees and rent](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#main-content) - [Rent and pricing](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#rent-and-pricing) - [Paying your rent](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#paying-your-rent) - [Payment methods](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#payment-methods) - [International payments](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#international-payments) - [Deposits and advance payments](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#deposits-and-advance-payments) - [Late and failed payments](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#late-and-failed-payments) - [Refunds and cancellations](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#refunds-and-cancellations) - [Invoices and receipts](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#invoices-and-receipts) - [Managing payment details](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#managing-payment-details) - [Contracts, cancellations and policies](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#main-content) - [Tenancy agreements](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#tenancy-agreements) - [Understanding your contract](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#understanding-your-contract) - [Cooling-off period](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#cooling-off-period) - [Cancelling your booking](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#cancelling-your-booking) - [Change of Study Circumstances](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#change-of-study-circumstances) - [Replacement tenants](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#replacement-tenants) - [Ending your contract early](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#ending-your-contract-early) - [Changes before move-in](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#changes-before-move-in) - [Policy updates and exceptions](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#policy-updates-and-exceptions) - [Preparing to move in](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#main-content) - [Move-in checklist](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#move-in-checklist) - [What to bring](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#what-to-bring) - [Arrival planning](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#arrival-planning) - [Pre-arrival tasks](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#pre-arrival-tasks) - [Travel planning](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#travel-planning) - [Deliveries before arrival](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#deliveries-before-arrival) - [Setting up essentials](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#setting-up-essentials) - [Arriving and checking in](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#main-content) - [Check-in process](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#check-in-process) - [Arrival times and access](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#arrival-times-and-access) - [What to bring on the day](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#what-to-bring-on-the-day) - [Keys and access](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#keys-and-access) - [Room and inventory checks](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#room-and-inventory-checks) - [Support on arrival](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#support-on-arrival) - [Living with Scape](https://help.scape.com/living-with-scape?hsLang=en-gb#main-content) - [Your room and shared spaces](https://help.scape.com/living-with-scape?hsLang=en-gb#your-room-and-shared-spaces) - [Facilities and amenities](https://help.scape.com/living-with-scape?hsLang=en-gb#facilities-and-amenities) - [Wi-Fi and connectivity](https://help.scape.com/living-with-scape?hsLang=en-gb#wi-fi-and-connectivity) - [Laundry](https://help.scape.com/living-with-scape?hsLang=en-gb#laundry) - [Mail and parcels](https://help.scape.com/living-with-scape?hsLang=en-gb#mail-and-parcels) - [Guests and visitors](https://help.scape.com/living-with-scape?hsLang=en-gb#guests-and-visitors) - [Noise and shared living](https://help.scape.com/living-with-scape?hsLang=en-gb#noise-and-shared-living) - [Cleaning and upkeep](https://help.scape.com/living-with-scape?hsLang=en-gb#cleaning-and-upkeep) - [Resident app and portal](https://help.scape.com/living-with-scape?hsLang=en-gb#resident-app-and-portal) - [Maintenance and repairs](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#main-content) - [Reporting an issue](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#reporting-an-issue) - [Emergency vs non-emergency](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#emergency-vs-non-emergency) - [Repair timeframes](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#repair-timeframes) - [Access for maintenance](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#access-for-maintenance) - [Common issues](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#common-issues) - [Shared spaces and facilities](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#shared-spaces-and-facilities) - [Planned maintenance](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#planned-maintenance) - [Damage and responsibility](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#damage-and-responsibility) - [Safety, security and emergencies](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#main-content) - [Building security](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#building-security) - [Keys and access](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#keys-and-access) - [Fire safety](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#fire-safety) - [Emergency procedures](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#emergency-procedures) - [Medical emergencies](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#medical-emergencies) - [Incident reporting](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#incident-reporting) - [Personal safety](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#personal-safety) - [Managing your stay](https://help.scape.com/managing-your-stay?hsLang=en-gb#main-content) - [Resident account and portal](https://help.scape.com/managing-your-stay?hsLang=en-gb#resident-account-and-portal) - [Updating your details](https://help.scape.com/managing-your-stay?hsLang=en-gb#updating-your-details) - [Room moves and transfers](https://help.scape.com/managing-your-stay?hsLang=en-gb#room-moves-and-transfers) - [Extending or renewing your stay](https://help.scape.com/managing-your-stay?hsLang=en-gb#extending-or-renewing-your-stay) - [Changes during your stay](https://help.scape.com/managing-your-stay?hsLang=en-gb#changes-during-your-stay) - [Complaints and feedback](https://help.scape.com/managing-your-stay?hsLang=en-gb#complaints-and-feedback) - [Escalations and support](https://help.scape.com/managing-your-stay?hsLang=en-gb#escalations-and-support) - [Moving out](https://help.scape.com/moving-out?hsLang=en-gb#main-content) - [Giving notice](https://help.scape.com/moving-out?hsLang=en-gb#giving-notice) - [Move-out process](https://help.scape.com/moving-out?hsLang=en-gb#move-out-process) - [Cleaning requirements](https://help.scape.com/moving-out?hsLang=en-gb#cleaning-requirements) - [Key return](https://help.scape.com/moving-out?hsLang=en-gb#key-return) - [Final inspections](https://help.scape.com/moving-out?hsLang=en-gb#final-inspections) - [Charges and payments](https://help.scape.com/moving-out?hsLang=en-gb#charges-and-payments) - [Deposit returns](https://help.scape.com/moving-out?hsLang=en-gb#deposit-returns) - [International students](https://help.scape.com/international-students?hsLang=en-gb#main-content) - [Before arriving in the UK](https://help.scape.com/international-students?hsLang=en-gb#before-arriving-in-the-uk) - [Setting up essentials](https://help.scape.com/international-students?hsLang=en-gb#setting-up-essentials) - [Paying from overseas](https://help.scape.com/international-students?hsLang=en-gb#paying-from-overseas) - [Healthcare and support](https://help.scape.com/international-students?hsLang=en-gb#healthcare-and-support) - [Settling in](https://help.scape.com/international-students?hsLang=en-gb#settling-in) - [Parents, guardians or trusted person](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb#main-content) - [Booking for a student](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb#booking-for-a-student) - 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