Can I retry a failed payment?

Yes, you can retry a failed payment, but you may not always be able to do so immediately.

If a payment doesn’t go through, your booking will not be confirmed until Scape has received the required payment in cleared funds. Your selected room may still be on hold for a limited time, so it’s best to sort the payment as soon as you can.

What to try

• Check your details: make sure your card, bank or transfer information has been entered correctly
• Contact your bank: they may have blocked or delayed the payment, especially for international transactions
• Try another payment method: if another option is available at checkout, this may be quicker
• Speak to Flywire: Scape’s payment partner can help with payment issues, tracking and next steps
• Contact the Scape team: we can help you understand what’s happening and how to complete your booking

Your room is only secured once payment has cleared and Scape has sent your booking confirmation email. If you’re unsure whether to retry or wait, contact Flywire or the Scape team before making another attempt.