What happens if a room becomes unavailable during booking?

Once you have selected a room and started the booking process, that room is held for 72 hours, so it should not normally become unavailable while you complete your booking.

This hold gives you time to create your Scape account, review and sign your Residence Agreement and make the required initial payment.

If something looks wrong

If the room appears to become unavailable before the 72-hour hold ends, it may be a technical issue or the booking may not have been started correctly. Try refreshing the page, checking your Scape account or using a different browser, ideally Google Chrome on a laptop or desktop computer.

If the issue continues, contact bookings.uk@scape.com or call +44 (0)20 4571 8133. Include your full name, the email address used to book, the building and room type you selected and a screenshot of the issue if you have one.

Your room is only fully secured once your initial payment has cleared and Scape has sent your Booking Confirmation email.