Why can’t I complete my booking online?

If you can’t complete your booking online, it’s usually caused by a payment issue, browser problem or device compatibility.

First, check that all required fields have been completed and that your payment details are correct. If the page will not load, a button is not working or the payment screen gets stuck, try switching browser or device.

Quick things to try

• Use Google Chrome: this often works better than Safari for online booking
• Try a computer or laptop: if you’re using a mobile, switching to a desktop device can help
• Clear your cache: then close and reopen the browser before trying again
• Check your payment method: make sure your bank has not blocked the transaction

If the issue continues, contact bookings.uk@scape.com or call +44 (0)20 4571 8133. Include your full name, the email address used to book, the room you were trying to reserve and a screenshot or description of the error.

If your room is on hold, act quickly so the hold does not expire before the issue is resolved.