--- title: Will I receive a confirmation email? description: Learn when Scape sends your Booking Confirmation email and what to check if it does not appear after payment clears. --- [Skip to content](https://help.scape.com/will-i-receive-a-confirmation-email#main-content) English - United Kingdom Show submenu for translations [Need more help?](https://help.scape.com/kb-tickets/new?hsLang=en-gb) [![Scape logo](https://help.scape.com/hubfs/Scape-Logo-Pink-Padded.svg)](https://scape.com/) Open main navigation Close main navigation - English - United Kingdom Show submenu for translations - [Need more help?](https://help.scape.com/kb-tickets/new) HOW CAN WE HELP? - There are no suggestions because the search field is empty. 1. [Scape Knowledge Base](https://help.scape.com/?hsLang=en-gb) 2. [Booking your room](https://help.scape.com/booking-your-room?hsLang=en-gb) 3. [Booking confirmation](https://help.scape.com/booking-your-room?hsLang=en-gb#booking-confirmation) # Will I receive a confirmation email? Yes. Scape will send you a Booking Confirmation email once your initial payment has cleared. This email confirms that your room has been secured, so keep it somewhere safe. It will be sent to the email address linked to your Scape account. ### If you don’t see it - **Check your spam or junk folder:** confirmation emails can sometimes land there - **Check the email address you used to book:** make sure you’re looking at the right inbox - **Allow a few minutes:** the email is sent after the initial payment clears If you still haven’t received your confirmation email, contact [bookings.uk@scape.com](mailto:bookings.uk@scape.com). Include your full name and the email address you used to make the booking so the team can find your details quickly. Until you receive the Booking Confirmation email, do not assume your room is secured. Your booking is only confirmed once Scape has received your initial payment in cleared funds and sent the confirmation email. - [Finding the right room](https://help.scape.com/finding-the-right-room?hsLang=en-gb#main-content) - [Locations and buildings](https://help.scape.com/finding-the-right-room?hsLang=en-gb#locations-and-buildings) - [Room types and layouts](https://help.scape.com/finding-the-right-room?hsLang=en-gb#room-types-and-layouts) - [Availability and pricing](https://help.scape.com/finding-the-right-room?hsLang=en-gb#availability-and-pricing) - [Viewing options](https://help.scape.com/finding-the-right-room?hsLang=en-gb#viewing-options) - [Accessibility and requirements](https://help.scape.com/finding-the-right-room?hsLang=en-gb#accessibility-and-requirements) - [Eligibility and requirements](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#main-content) - [Who can book](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#who-can-book) - [Student status and enrolment](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#student-status-and-enrolment) - [Age requirements](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#age-requirements) - [Visa requirements](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#visa-requirements) - [Guarantors](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#guarantors) - [Required documents](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#required-documents) - [International student requirements](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#international-student-requirements) - [Exceptions and special circumstances](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#exceptions-and-special-circumstances) - [Before you book](https://help.scape.com/before-you-book?hsLang=en-gb#main-content) - [What’s included in rent](https://help.scape.com/before-you-book?hsLang=en-gb#whats-included-in-rent) - [Contract lengths and dates](https://help.scape.com/before-you-book?hsLang=en-gb#contract-lengths-and-dates) - [Choosing and securing your room](https://help.scape.com/before-you-book?hsLang=en-gb#choosing-and-securing-your-room) - [Booking with others](https://help.scape.com/before-you-book?hsLang=en-gb#booking-with-others) - [Offers and promotions](https://help.scape.com/before-you-book?hsLang=en-gb#offers-and-promotions) - [Requests and preferences](https://help.scape.com/before-you-book?hsLang=en-gb#requests-and-preferences) - [Before booking considerations](https://help.scape.com/before-you-book?hsLang=en-gb#before-booking-considerations) - [Booking your room](https://help.scape.com/booking-your-room?hsLang=en-gb#main-content) - [How to book](https://help.scape.com/booking-your-room?hsLang=en-gb#how-to-book) - [Booking process and timeline](https://help.scape.com/booking-your-room?hsLang=en-gb#booking-process-and-timeline) - [Payments during booking](https://help.scape.com/booking-your-room?hsLang=en-gb#payments-during-booking) - [Booking confirmation](https://help.scape.com/booking-your-room?hsLang=en-gb#booking-confirmation) - [Documents and verification](https://help.scape.com/booking-your-room?hsLang=en-gb#documents-and-verification) - [Making changes to your booking](https://help.scape.com/booking-your-room?hsLang=en-gb#making-changes-to-your-booking) - [Booking help and issues](https://help.scape.com/booking-your-room?hsLang=en-gb#booking-help-and-issues) - [Payments, fees and rent](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#main-content) - [Rent and pricing](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#rent-and-pricing) - [Paying your rent](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#paying-your-rent) - [Payment methods](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#payment-methods) - [International payments](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#international-payments) - [Deposits and advance payments](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#deposits-and-advance-payments) - [Late and failed payments](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#late-and-failed-payments) - [Refunds and cancellations](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#refunds-and-cancellations) - [Invoices and receipts](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#invoices-and-receipts) - [Managing payment details](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#managing-payment-details) - [Contracts, cancellations and policies](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#main-content) - [Tenancy agreements](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#tenancy-agreements) - [Understanding your contract](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#understanding-your-contract) - [Cooling-off period](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#cooling-off-period) - [Cancelling your booking](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#cancelling-your-booking) - [Change of Study Circumstances](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#change-of-study-circumstances) - [Replacement tenants](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#replacement-tenants) - [Ending your contract early](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#ending-your-contract-early) - [Changes before move-in](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#changes-before-move-in) - [Policy updates and exceptions](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#policy-updates-and-exceptions) - [Preparing to move in](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#main-content) - [Move-in checklist](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#move-in-checklist) - [What to bring](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#what-to-bring) - [Arrival planning](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#arrival-planning) - [Pre-arrival tasks](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#pre-arrival-tasks) - [Travel planning](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#travel-planning) - [Deliveries before arrival](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#deliveries-before-arrival) - [Setting up essentials](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#setting-up-essentials) - [Arriving and checking in](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#main-content) - [Check-in process](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#check-in-process) - [Arrival times and access](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#arrival-times-and-access) - [What to bring on the day](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#what-to-bring-on-the-day) - [Keys and access](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#keys-and-access) - [Room and inventory checks](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#room-and-inventory-checks) - [Support on arrival](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#support-on-arrival) - [Living with Scape](https://help.scape.com/living-with-scape?hsLang=en-gb#main-content) - [Your room and shared spaces](https://help.scape.com/living-with-scape?hsLang=en-gb#your-room-and-shared-spaces) - [Facilities and amenities](https://help.scape.com/living-with-scape?hsLang=en-gb#facilities-and-amenities) - [Wi-Fi and connectivity](https://help.scape.com/living-with-scape?hsLang=en-gb#wi-fi-and-connectivity) - [Laundry](https://help.scape.com/living-with-scape?hsLang=en-gb#laundry) - [Mail and parcels](https://help.scape.com/living-with-scape?hsLang=en-gb#mail-and-parcels) - [Guests and visitors](https://help.scape.com/living-with-scape?hsLang=en-gb#guests-and-visitors) - [Noise and shared living](https://help.scape.com/living-with-scape?hsLang=en-gb#noise-and-shared-living) - [Cleaning and upkeep](https://help.scape.com/living-with-scape?hsLang=en-gb#cleaning-and-upkeep) - [Resident app and portal](https://help.scape.com/living-with-scape?hsLang=en-gb#resident-app-and-portal) - [Maintenance and repairs](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#main-content) - [Reporting an issue](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#reporting-an-issue) - [Emergency vs non-emergency](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#emergency-vs-non-emergency) - [Repair timeframes](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#repair-timeframes) - [Access for maintenance](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#access-for-maintenance) - [Common issues](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#common-issues) - [Shared spaces and facilities](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#shared-spaces-and-facilities) - [Planned maintenance](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#planned-maintenance) - [Damage and responsibility](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#damage-and-responsibility) - [Safety, security and emergencies](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#main-content) - [Building security](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#building-security) - [Keys and access](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#keys-and-access) - [Fire safety](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#fire-safety) - [Emergency procedures](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#emergency-procedures) - [Medical emergencies](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#medical-emergencies) - [Incident reporting](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#incident-reporting) - [Personal safety](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#personal-safety) - [Managing your stay](https://help.scape.com/managing-your-stay?hsLang=en-gb#main-content) - [Resident account and portal](https://help.scape.com/managing-your-stay?hsLang=en-gb#resident-account-and-portal) - [Updating your details](https://help.scape.com/managing-your-stay?hsLang=en-gb#updating-your-details) - [Room moves and transfers](https://help.scape.com/managing-your-stay?hsLang=en-gb#room-moves-and-transfers) - [Extending or renewing your stay](https://help.scape.com/managing-your-stay?hsLang=en-gb#extending-or-renewing-your-stay) - [Changes during your stay](https://help.scape.com/managing-your-stay?hsLang=en-gb#changes-during-your-stay) - [Complaints and feedback](https://help.scape.com/managing-your-stay?hsLang=en-gb#complaints-and-feedback) - [Escalations and support](https://help.scape.com/managing-your-stay?hsLang=en-gb#escalations-and-support) - [Moving out](https://help.scape.com/moving-out?hsLang=en-gb#main-content) - [Giving notice](https://help.scape.com/moving-out?hsLang=en-gb#giving-notice) - [Move-out process](https://help.scape.com/moving-out?hsLang=en-gb#move-out-process) - [Cleaning requirements](https://help.scape.com/moving-out?hsLang=en-gb#cleaning-requirements) - [Key return](https://help.scape.com/moving-out?hsLang=en-gb#key-return) - [Final inspections](https://help.scape.com/moving-out?hsLang=en-gb#final-inspections) - [Charges and payments](https://help.scape.com/moving-out?hsLang=en-gb#charges-and-payments) - [Deposit returns](https://help.scape.com/moving-out?hsLang=en-gb#deposit-returns) - [International students](https://help.scape.com/international-students?hsLang=en-gb#main-content) - [Before arriving in the UK](https://help.scape.com/international-students?hsLang=en-gb#before-arriving-in-the-uk) - [Setting up essentials](https://help.scape.com/international-students?hsLang=en-gb#setting-up-essentials) - [Paying from overseas](https://help.scape.com/international-students?hsLang=en-gb#paying-from-overseas) - [Healthcare and support](https://help.scape.com/international-students?hsLang=en-gb#healthcare-and-support) - [Settling in](https://help.scape.com/international-students?hsLang=en-gb#settling-in) - [Parents, guardians or trusted person](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb#main-content) - [Booking for a student](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb#booking-for-a-student) - [Payments and contracts](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb#payments-and-contracts) - [Supporting move-in](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb#supporting-move-in) - [Welfare concerns](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb#welfare-concerns) - [Contact and support](https://help.scape.com/contact-and-support?hsLang=en-gb#main-content) - [How to contact Scape](https://help.scape.com/contact-and-support?hsLang=en-gb#how-to-contact-scape) - [Reception and opening hours](https://help.scape.com/contact-and-support?hsLang=en-gb#reception-and-opening-hours) - [Emergency contacts](https://help.scape.com/contact-and-support?hsLang=en-gb#emergency-contacts) - [Sales and booking support](https://help.scape.com/contact-and-support?hsLang=en-gb#sales-and-booking-support) - [Resident support queries](https://help.scape.com/contact-and-support?hsLang=en-gb#resident-support-queries) - [Response times](https://help.scape.com/contact-and-support?hsLang=en-gb#response-times) [![Scape logo](https://help.scape.com/hubfs/Scape-Logo-Pink-RGB.svg "Scape logo")](https://scape.com)   Copyright © 2026, Scape