---
title: Can I change my booking after submitting it?
description: Find out whether you can change your Scape booking after submitting it and how availability, upgrades and costs may affect changes.
---

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1. [Scape Knowledge Base](https://help.scape.com/?hsLang=en-gb)
2. [Booking your room](https://help.scape.com/booking-your-room?hsLang=en-gb)
3. [Making changes to your booking](https://help.scape.com/booking-your-room?hsLang=en-gb#making-changes-to-your-booking)

# Can I change my booking after submitting it?

Yes, you can ask about changing your booking after it has been submitted, but changes are not guaranteed.

Scape may be able to discuss upgrades, room changes or adjustments to your room allocation, depending on what is available at the time. Because rooms can book up quickly, the options may be limited once your booking has been confirmed.

### What to do if you want to change your booking

- **Contact Scape as soon as possible:** the earlier you ask, the more likely the team can check suitable options
- **Explain what you want to change:** include your preferred building, room type, floor or contract option if relevant
- **Check any cost difference:** upgrades or different room types may change your residence fee or payment schedule
- **Wait for confirmation:** do not assume a change has been made until Scape confirms it in writing

If your booking details are already confirmed and correct, keep your Booking Confirmation email safe and continue to check your Scape account for your payment schedule and documents.

If something doesn’t look right, or you’re unsure what can be changed, contact the Scape team and we’ll help you understand your options.

- [Finding the right room](https://help.scape.com/finding-the-right-room?hsLang=en-gb#main-content)

    - [Locations and buildings](https://help.scape.com/finding-the-right-room?hsLang=en-gb#locations-and-buildings)
    - [Room types and layouts](https://help.scape.com/finding-the-right-room?hsLang=en-gb#room-types-and-layouts)
    - [Availability and pricing](https://help.scape.com/finding-the-right-room?hsLang=en-gb#availability-and-pricing)
    - [Viewing options](https://help.scape.com/finding-the-right-room?hsLang=en-gb#viewing-options)
    - [Accessibility and requirements](https://help.scape.com/finding-the-right-room?hsLang=en-gb#accessibility-and-requirements)
- [Eligibility and requirements](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#main-content)

    - [Who can book](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#who-can-book)
    - [Student status and enrolment](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#student-status-and-enrolment)
    - [Age requirements](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#age-requirements)
    - [Visa requirements](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#visa-requirements)
    - [Guarantors](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#guarantors)
    - [Required documents](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#required-documents)
    - [International student requirements](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#international-student-requirements)
    - [Exceptions and special circumstances](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#exceptions-and-special-circumstances)
- [Before you book](https://help.scape.com/before-you-book?hsLang=en-gb#main-content)

    - [What’s included in rent](https://help.scape.com/before-you-book?hsLang=en-gb#whats-included-in-rent)
    - [Contract lengths and dates](https://help.scape.com/before-you-book?hsLang=en-gb#contract-lengths-and-dates)
    - [Choosing and securing your room](https://help.scape.com/before-you-book?hsLang=en-gb#choosing-and-securing-your-room)
    - [Booking with others](https://help.scape.com/before-you-book?hsLang=en-gb#booking-with-others)
    - [Offers and promotions](https://help.scape.com/before-you-book?hsLang=en-gb#offers-and-promotions)
    - [Requests and preferences](https://help.scape.com/before-you-book?hsLang=en-gb#requests-and-preferences)
    - [Before booking considerations](https://help.scape.com/before-you-book?hsLang=en-gb#before-booking-considerations)
- [Booking your room](https://help.scape.com/booking-your-room?hsLang=en-gb#main-content)

    - [How to book](https://help.scape.com/booking-your-room?hsLang=en-gb#how-to-book)
    - [Booking process and timeline](https://help.scape.com/booking-your-room?hsLang=en-gb#booking-process-and-timeline)
    - [Payments during booking](https://help.scape.com/booking-your-room?hsLang=en-gb#payments-during-booking)
    - [Booking confirmation](https://help.scape.com/booking-your-room?hsLang=en-gb#booking-confirmation)
    - [Documents and verification](https://help.scape.com/booking-your-room?hsLang=en-gb#documents-and-verification)
    - [Making changes to your booking](https://help.scape.com/booking-your-room?hsLang=en-gb#making-changes-to-your-booking)
    - [Booking help and issues](https://help.scape.com/booking-your-room?hsLang=en-gb#booking-help-and-issues)
- [Payments, fees and rent](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#main-content)

    - [Rent and pricing](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#rent-and-pricing)
    - [Paying your rent](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#paying-your-rent)
    - [Payment methods](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#payment-methods)
    - [International payments](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#international-payments)
    - [Deposits and advance payments](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#deposits-and-advance-payments)
    - [Late and failed payments](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#late-and-failed-payments)
    - [Refunds and cancellations](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#refunds-and-cancellations)
    - [Invoices and receipts](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#invoices-and-receipts)
    - [Managing payment details](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#managing-payment-details)
- [Contracts, cancellations and policies](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#main-content)

    - [Tenancy agreements](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#tenancy-agreements)
    - [Understanding your contract](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#understanding-your-contract)
    - [Cooling-off period](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#cooling-off-period)
    - [Cancelling your booking](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#cancelling-your-booking)
    - [Change of Study Circumstances](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#change-of-study-circumstances)
    - [Replacement tenants](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#replacement-tenants)
    - [Ending your contract early](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#ending-your-contract-early)
    - [Changes before move-in](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#changes-before-move-in)
    - [Policy updates and exceptions](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#policy-updates-and-exceptions)
- [Preparing to move in](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#main-content)

    - [Move-in checklist](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#move-in-checklist)
    - [What to bring](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#what-to-bring)
    - [Arrival planning](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#arrival-planning)
    - [Pre-arrival tasks](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#pre-arrival-tasks)
    - [Travel planning](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#travel-planning)
    - [Deliveries before arrival](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#deliveries-before-arrival)
    - [Setting up essentials](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#setting-up-essentials)
- [Arriving and checking in](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#main-content)

    - [Check-in process](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#check-in-process)
    - [Arrival times and access](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#arrival-times-and-access)
    - [What to bring on the day](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#what-to-bring-on-the-day)
    - [Keys and access](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#keys-and-access)
    - [Room and inventory checks](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#room-and-inventory-checks)
    - [Support on arrival](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#support-on-arrival)
- [Living with Scape](https://help.scape.com/living-with-scape?hsLang=en-gb#main-content)

    - [Your room and shared spaces](https://help.scape.com/living-with-scape?hsLang=en-gb#your-room-and-shared-spaces)
    - [Facilities and amenities](https://help.scape.com/living-with-scape?hsLang=en-gb#facilities-and-amenities)
    - [Wi-Fi and connectivity](https://help.scape.com/living-with-scape?hsLang=en-gb#wi-fi-and-connectivity)
    - [Laundry](https://help.scape.com/living-with-scape?hsLang=en-gb#laundry)
    - [Mail and parcels](https://help.scape.com/living-with-scape?hsLang=en-gb#mail-and-parcels)
    - [Guests and visitors](https://help.scape.com/living-with-scape?hsLang=en-gb#guests-and-visitors)
    - [Noise and shared living](https://help.scape.com/living-with-scape?hsLang=en-gb#noise-and-shared-living)
    - [Cleaning and upkeep](https://help.scape.com/living-with-scape?hsLang=en-gb#cleaning-and-upkeep)
    - [Resident app and portal](https://help.scape.com/living-with-scape?hsLang=en-gb#resident-app-and-portal)
- [Maintenance and repairs](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#main-content)

    - [Reporting an issue](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#reporting-an-issue)
    - [Emergency vs non-emergency](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#emergency-vs-non-emergency)
    - [Repair timeframes](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#repair-timeframes)
    - [Access for maintenance](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#access-for-maintenance)
    - [Common issues](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#common-issues)
    - [Shared spaces and facilities](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#shared-spaces-and-facilities)
    - [Planned maintenance](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#planned-maintenance)
    - [Damage and responsibility](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#damage-and-responsibility)
- [Safety, security and emergencies](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#main-content)

    - [Building security](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#building-security)
    - [Keys and access](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#keys-and-access)
    - [Fire safety](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#fire-safety)
    - [Emergency procedures](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#emergency-procedures)
    - [Medical emergencies](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#medical-emergencies)
    - [Incident reporting](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#incident-reporting)
    - [Personal safety](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#personal-safety)
- [Managing your stay](https://help.scape.com/managing-your-stay?hsLang=en-gb#main-content)

    - [Resident account and portal](https://help.scape.com/managing-your-stay?hsLang=en-gb#resident-account-and-portal)
    - [Updating your details](https://help.scape.com/managing-your-stay?hsLang=en-gb#updating-your-details)
    - [Room moves and transfers](https://help.scape.com/managing-your-stay?hsLang=en-gb#room-moves-and-transfers)
    - [Extending or renewing your stay](https://help.scape.com/managing-your-stay?hsLang=en-gb#extending-or-renewing-your-stay)
    - [Changes during your stay](https://help.scape.com/managing-your-stay?hsLang=en-gb#changes-during-your-stay)
    - [Complaints and feedback](https://help.scape.com/managing-your-stay?hsLang=en-gb#complaints-and-feedback)
    - [Escalations and support](https://help.scape.com/managing-your-stay?hsLang=en-gb#escalations-and-support)
- [Moving out](https://help.scape.com/moving-out?hsLang=en-gb#main-content)

    - [Giving notice](https://help.scape.com/moving-out?hsLang=en-gb#giving-notice)
    - [Move-out process](https://help.scape.com/moving-out?hsLang=en-gb#move-out-process)
    - [Cleaning requirements](https://help.scape.com/moving-out?hsLang=en-gb#cleaning-requirements)
    - [Key return](https://help.scape.com/moving-out?hsLang=en-gb#key-return)
    - [Final inspections](https://help.scape.com/moving-out?hsLang=en-gb#final-inspections)
    - [Charges and payments](https://help.scape.com/moving-out?hsLang=en-gb#charges-and-payments)
    - [Deposit returns](https://help.scape.com/moving-out?hsLang=en-gb#deposit-returns)
- [International students](https://help.scape.com/international-students?hsLang=en-gb#main-content)

    - [Before arriving in the UK](https://help.scape.com/international-students?hsLang=en-gb#before-arriving-in-the-uk)
    - [Setting up essentials](https://help.scape.com/international-students?hsLang=en-gb#setting-up-essentials)
    - [Paying from overseas](https://help.scape.com/international-students?hsLang=en-gb#paying-from-overseas)
    - [Healthcare and support](https://help.scape.com/international-students?hsLang=en-gb#healthcare-and-support)
    - [Settling in](https://help.scape.com/international-students?hsLang=en-gb#settling-in)
- [Parents, guardians or trusted person](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb#main-content)

    - [Booking for a student](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb#booking-for-a-student)
    - [Payments and contracts](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb#payments-and-contracts)
    - [Supporting move-in](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb#supporting-move-in)
    - [Welfare concerns](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb#welfare-concerns)
- [Contact and support](https://help.scape.com/contact-and-support?hsLang=en-gb#main-content)

    - [How to contact Scape](https://help.scape.com/contact-and-support?hsLang=en-gb#how-to-contact-scape)
    - [Reception and opening hours](https://help.scape.com/contact-and-support?hsLang=en-gb#reception-and-opening-hours)
    - [Emergency contacts](https://help.scape.com/contact-and-support?hsLang=en-gb#emergency-contacts)
    - [Sales and booking support](https://help.scape.com/contact-and-support?hsLang=en-gb#sales-and-booking-support)
    - [Resident support queries](https://help.scape.com/contact-and-support?hsLang=en-gb#resident-support-queries)
    - [Response times](https://help.scape.com/contact-and-support?hsLang=en-gb#response-times)

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