What happens if my payment fails?

If your payment fails, your booking will not be confirmed until a successful payment has been received in cleared funds.

Don’t worry, there are a few things you can try. First, check that your card or bank details are correct and that your bank has not blocked the payment. You may also want to try a different card or payment method if one is available at checkout.

What to do next

• Check with your bank: they may need to approve the transaction, especially if you’re paying from overseas
• Try another payment method: the options available to you will be shown during checkout
• Contact Flywire: Scape’s payment partner can help with payment issues and tracking
• Speak to the Scape team: we can help you understand what’s needed to complete your booking

Your selected room may only be held for a limited time, so it’s best to act quickly if a payment fails. Your room is officially secured only once the payment has cleared and Scape has sent your booking confirmation email.

If you’re unsure whether your payment went through, check your Scape account and your email, then contact us if anything looks unclear.