What should I do if I can’t access my account?

If you cannot access your resident account, try resetting your password first. Go to the Scape app or portal login page and select forgot password. You should receive an email with instructions to create a new password.

Make sure you are using the same email address you used when you made your booking. This is important because your existing account holds your booking details, payment history, documents and other key information.

If the reset email does not arrive

• Check your junk or spam folder.
• Search your inbox for emails from Scape.
• Check that you typed your email address correctly.
• Allow a little time for the reset email to come through before trying again.

Please do not create a new account. A new account will not be linked to your booking or payment history, which can make it harder to manage your stay.

If you still cannot get in, contact bookings.uk@scape.com and include the email address you used to create your account. The team will help check your access and guide you through the next step.