What should I do if an appliance isn’t working?

If an appliance provided by Scape is not working, report it through the Scape app so the maintenance team can take a look. This includes items such as your fridge, microwave, hob, extractor, heater or any other appliance supplied as part of your room or shared kitchen.

How to report it

• Name the appliance: tell the team exactly which item is affected.
• Describe the fault: explain what is happening, such as no power, unusual noise, error message, leaking or not heating properly.
• Add the location: include your room number and whether the appliance is in your studio, shared kitchen or another communal area.
• Include photos: add clear photos of the appliance, error message or visible issue if helpful.
• Share your availability: let the team know when access is easiest if the appliance is in your room.

Scape is responsible for maintaining appliances that are provided as part of your accommodation. Please do not attempt to repair or open up an appliance yourself.

If the appliance is sparking, smoking, smells of burning or feels unsafe, stop using it and contact reception immediately. If damage has been caused by misuse, repair costs may be chargeable to the resident.