What is the inventory check and why is it important?

The inventory check is a record of the furniture, fittings and condition of your room at the start of your stay. It is completed when you check in and helps make sure everyone has a clear, fair record of what was already in the room when you arrived.

Your inventory may include things like furniture, appliances, bathroom fittings, kitchen items, marks, damage, cleanliness and any missing items. It’s important to check it carefully, because it can be used as the baseline for your room inspection when you move out.

If you spot anything that is damaged, missing, unclean or not listed correctly, report it in writing to Residence Management within 48 hours of check-in. Taking clear photos is a good idea, especially for marks or damage that were already there when you arrived.

If nothing is flagged within 48 hours, the inventory will be treated as agreed. This means any unreported pre-existing issues could be considered during your end-of-stay deposit assessment.

If you need help completing your inventory, speak to the reception team. They’ll be happy to guide you through it.