What happens to my payments if I cancel my booking?

What happens to your payments depends on when you cancel and which policy applies to your booking.

If you cancel within the applicable cooling-off period, you may be eligible for a full refund in line with Scape’s Refund Policy. After the cooling-off period, refunds are assessed under the Refund Policy and your circumstances, so you should not assume that all payments will be returned.

What to check

• Your cooling-off period: check whether you are still within the time allowed to cancel for a full refund.
• Your Residence Agreement: review the terms linked to cancellations and payments.
• Your Scape account: check payment history, upcoming payments and booking documents.
• Your reason for cancelling: some situations, such as a change in study circumstances, may need supporting evidence.

If you are thinking about cancelling, contact the Scape team as soon as possible. The team can review your booking, explain which policy applies and confirm what happens to any payments you have already made.

Please wait for written confirmation before assuming a cancellation or refund has been approved.