What happens if my student status changes (e.g. deferral, withdrawal)?

If your student status changes after you book, please contact the Scape bookings team as soon as you know. This includes if you defer your studies, withdraw from your course, are excluded or your university place is refused.

Your options will depend on your circumstances and the evidence you can provide. In these situations, Scape’s Change of Study Circumstances cancellation policy may apply.

What to do next

• Email the bookings team: contact bookings.uk@scape.com as soon as possible.
• Explain what has changed: include whether you have deferred, withdrawn, been refused a place or had another change to your study plans.
• Provide evidence: attach any official university or institution correspondence that confirms the change.
• Wait for guidance: the team will review your case and explain the next steps.

Please do not leave it until check-in or your next payment date to tell us. The earlier you contact us, the easier it is for the team to help you understand your options and what the policy means for your booking.