What happens if I miss a rent payment?

If you miss a rent payment, contact your residence team as soon as possible. It is always better to speak to us early than to ignore the issue.

Your payment schedule is part of your booking, and payments should be made by the due dates shown in your Scape account and Residence Agreement. If a payment is missed, the team can talk through your situation, explain what needs to happen next and help you understand your options.

What to do next

• Check your Scape account: confirm the amount due and the missed deadline.
• Make the payment if possible: use the payment options shown in your account.
• Allow for payment clearing: manual bank transfers can take longer to process.
• Contact your residence team: let them know what has happened and ask for guidance.

If you are having trouble paying, please be open with the team. We know student life can bring unexpected challenges, and early communication gives everyone the best chance of finding a clear way forward.