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What happens if I miss a payment deadline?

If you miss a payment deadline, contact your residence team as soon as possible. The earlier you get in touch, the easier it is for the team to understand what has happened and explain your next steps.

Your payment schedule is part of your booking, so it is important to make payments by the due dates shown in your Scape account and Residence Agreement. If a payment is late, do not wait for the team to chase you. Reach out straight away and be honest about your situation.

What to do next

  • Check your Scape account: confirm the amount due and the missed payment date.
  • Make the payment if you can: use the payment options shown in your Scape account.
  • Allow for clearing time: bank transfers may take longer to reach Scape than card payments.
  • Contact your residence team: explain the situation and ask what options are available.

If you are having difficulty paying, please speak to the Scape team rather than ignoring the deadline. We’ll talk you through the situation clearly and help you understand what needs to happen next.