What happens if a payment fails?

If a payment fails, your rent or booking payment will not be treated as complete until the payment has successfully cleared. Don’t worry, there are a few simple things you can do next.

What to try first

• Retry through your Scape account: log in and try making the payment again.
• Check your details: make sure your card, bank or transfer information is correct.
• Contact your bank: they may have blocked or delayed the payment, especially for international transactions.
• Try another payment method: use another available option, such as card, instant bank transfer or manual bank transfer.

If the problem continues, contact Flywire, Scape’s payment partner, for help with the payment itself. They can help you track the transaction and understand what may have gone wrong.

You should also let your building team know, especially if the payment deadline is close or has already passed. This helps the team understand what is happening and advise you on the next steps.