How do I book or change my arrival time?

Scape will email you before your contract start date with arrival scheduling information. To book your move-in time, simply respond to that email with the rough time you expect to arrive.

Your arrival time helps the building team plan check-ins and keep move-in day running smoothly. It does not need to be perfect, but it should be as accurate as you can make it.

If you need to change your arrival time

• Contact your building reception team: email them with your updated arrival time as soon as your plans change.
• Include your details: share your full name, booking reference if you have it and your original arrival time.
• Wait for confirmation: changes should be confirmed by the building team before you travel.
• Keep your documents ready: bring your ID and proof of student status with you for check-in.

If you have not received your arrival scheduling email, contact your building reception team before your move-in date. They can confirm what to do next and make sure the team knows when to expect you.

Keep checking your email and Scape account before arrival, as this is where important move-in updates will be shared.