Are there penalties for late payment?

Yes, late payments may incur charges under your Residence Agreement. It is important to make payments by the due dates shown in your Scape account and payment schedule.

If payments remain overdue, this can become more serious. Persistent arrears may lead to further action, including possible termination of your tenancy, so please do not ignore missed or late payments.

If you think you may pay late

• Contact your residence team early: speak to them before the payment is due if possible.
• Check your payment schedule: confirm the amount and due date in your Scape account.
• Make the payment as soon as you can: use the payment options shown in your account.
• Allow time for payments to clear: manual bank transfers can take longer, especially for international payments.

We know money worries can feel stressful, but early communication really helps. If you are struggling to pay on time, contact your residence team straight away so they can explain your options and what needs to happen next.