Are special requests guaranteed?

No, special requests are not guaranteed. Scape treats them as preferences and will always try to help where possible, but requests depend on availability, building layout, room type and timing.

If your request is important, it is best to raise it before or at the time of booking. If your request is essential to your decision, please wait for confirmation from the Scape team before completing your booking.

What to keep in mind

• Requests are preferences: the team will note them, but they may not be possible.
• Availability matters: some requests depend on rooms still being available.
• Timing helps: the earlier you contact Scape, the better the chance of reviewing your request.
• Critical needs should be confirmed: accessibility, medical or wellbeing requirements should be discussed before booking.

To submit a request, email bookings.uk@scape.com with your details and explain what you need. The team will review your request and let you know what may be possible.