What should I do if my Wi-Fi isn’t working?

If your Wi-Fi is not working, contact Ask4 directly. Ask4 provides Scape’s Wi-Fi service and handles technical support, so they are the best team to help you get back online quickly.

Contact Ask4

• Phone: 0114 303 3232
• Email: support@ask4.com
• Support hours: Ask4 technical support is available 24/7.

Before you contact Ask4, it can help to restart your device, check you are connected to the correct Ask4 network and try logging in again through signup.ask4.com. If you are using a wired connection, check that your ethernet cable is securely plugged into the wall socket and your device.

If the issue seems to affect multiple residents or a large part of the building, please also report it to reception. The Scape team can check whether there is a wider building issue and help coordinate updates.

If you are unsure who to contact, start with reception and they will point you in the right direction.