--- title: What is included in my contract? description: See what is included in your Scape Residence Agreement, from rent and deposits to cancellation rights and responsibilities. --- [Skip to content](https://help.scape.com/what-is-included-in-my-contract#main-content) English - United Kingdom Show submenu for translations [Need more help?](https://help.scape.com/kb-tickets/new?hsLang=en-gb) [![Scape logo](https://help.scape.com/hubfs/Scape-Logo-Pink-Padded.svg)](https://scape.com/) Open main navigation Close main navigation - English - United Kingdom Show submenu for translations - [Need more help?](https://help.scape.com/kb-tickets/new) HOW CAN WE HELP? - There are no suggestions because the search field is empty. 1. [Scape Knowledge Base](https://help.scape.com/?hsLang=en-gb) 2. [Contracts, cancellations and policies](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb) 3. [Tenancy agreements](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#tenancy-agreements) # What is included in my contract? Your Scape contract includes the key details, terms and responsibilities for your stay. It is called the **Residence Agreement**, and you should read it carefully before signing. The agreement confirms the practical details of your booking and explains what both you and Scape are responsible for during your time with us. ### What your contract includes - **Your room details:** the building, room type and any allocation details confirmed for your booking. - **Contract dates:** your agreed start and end dates. - **Rent and payments:** your weekly fee, total residence fee and payment schedule. - **Your responsibilities:** including paying rent on time, looking after your room, reporting damage and following Scape’s Code of Conduct. - **Scape’s responsibilities:** including relevant landlord obligations and building maintenance responsibilities. - **Deposit terms:** how your deposit is held, what it may cover and how it may be returned. - **Cancellation rights:** including cooling-off terms and other cancellation policies that may apply. - **Early termination options:** what happens if you want or need to leave before your contract ends. You can find your full Residence Agreement in your Scape account. If anything is unclear, contact the Scape team before signing or making changes to your booking. - [Finding the right room](https://help.scape.com/finding-the-right-room?hsLang=en-gb#main-content) - [Locations and buildings](https://help.scape.com/finding-the-right-room?hsLang=en-gb#locations-and-buildings) - [Room types and layouts](https://help.scape.com/finding-the-right-room?hsLang=en-gb#room-types-and-layouts) - [Availability and pricing](https://help.scape.com/finding-the-right-room?hsLang=en-gb#availability-and-pricing) - [Viewing options](https://help.scape.com/finding-the-right-room?hsLang=en-gb#viewing-options) - [Accessibility and requirements](https://help.scape.com/finding-the-right-room?hsLang=en-gb#accessibility-and-requirements) - [Eligibility and requirements](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#main-content) - [Who can book](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#who-can-book) - [Student status and enrolment](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#student-status-and-enrolment) - [Age requirements](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#age-requirements) - [Visa requirements](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#visa-requirements) - [Guarantors](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#guarantors) - [Required documents](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#required-documents) - [International student requirements](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#international-student-requirements) - [Exceptions and special circumstances](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#exceptions-and-special-circumstances) - [Before you book](https://help.scape.com/before-you-book?hsLang=en-gb#main-content) - [What’s included in rent](https://help.scape.com/before-you-book?hsLang=en-gb#whats-included-in-rent) - [Contract lengths and dates](https://help.scape.com/before-you-book?hsLang=en-gb#contract-lengths-and-dates) - [Choosing and securing your room](https://help.scape.com/before-you-book?hsLang=en-gb#choosing-and-securing-your-room) - [Booking with others](https://help.scape.com/before-you-book?hsLang=en-gb#booking-with-others) - [Offers and promotions](https://help.scape.com/before-you-book?hsLang=en-gb#offers-and-promotions) - [Requests and preferences](https://help.scape.com/before-you-book?hsLang=en-gb#requests-and-preferences) - [Before booking considerations](https://help.scape.com/before-you-book?hsLang=en-gb#before-booking-considerations) - [Booking your room](https://help.scape.com/booking-your-room?hsLang=en-gb#main-content) - [How to book](https://help.scape.com/booking-your-room?hsLang=en-gb#how-to-book) - [Booking process and timeline](https://help.scape.com/booking-your-room?hsLang=en-gb#booking-process-and-timeline) - [Payments during booking](https://help.scape.com/booking-your-room?hsLang=en-gb#payments-during-booking) - [Booking confirmation](https://help.scape.com/booking-your-room?hsLang=en-gb#booking-confirmation) - [Documents and verification](https://help.scape.com/booking-your-room?hsLang=en-gb#documents-and-verification) - [Making changes to your booking](https://help.scape.com/booking-your-room?hsLang=en-gb#making-changes-to-your-booking) - [Booking help and issues](https://help.scape.com/booking-your-room?hsLang=en-gb#booking-help-and-issues) - [Payments, fees and rent](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#main-content) - [Rent and pricing](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#rent-and-pricing) - [Paying your rent](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#paying-your-rent) - [Payment methods](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#payment-methods) - [International payments](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#international-payments) - [Deposits and advance payments](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#deposits-and-advance-payments) - [Late and failed payments](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#late-and-failed-payments) - [Refunds and cancellations](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#refunds-and-cancellations) - [Invoices and receipts](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#invoices-and-receipts) - [Managing payment details](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#managing-payment-details) - [Contracts, cancellations and policies](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#main-content) - [Tenancy agreements](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#tenancy-agreements) - [Understanding your contract](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#understanding-your-contract) - [Cooling-off period](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#cooling-off-period) - [Cancelling your booking](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#cancelling-your-booking) - [Change of Study Circumstances](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#change-of-study-circumstances) - [Replacement tenants](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#replacement-tenants) - [Ending your contract early](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#ending-your-contract-early) - [Changes before move-in](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#changes-before-move-in) - [Policy updates and exceptions](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#policy-updates-and-exceptions) - [Preparing to move in](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#main-content) - [Move-in checklist](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#move-in-checklist) - [What to bring](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#what-to-bring) - [Arrival planning](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#arrival-planning) - [Pre-arrival tasks](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#pre-arrival-tasks) - [Travel planning](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#travel-planning) - [Deliveries before arrival](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#deliveries-before-arrival) - [Setting up essentials](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#setting-up-essentials) - [Arriving and checking in](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#main-content) - [Check-in process](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#check-in-process) - [Arrival times and access](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#arrival-times-and-access) - [What to bring on the day](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#what-to-bring-on-the-day) - [Keys and access](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#keys-and-access) - [Room and inventory checks](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#room-and-inventory-checks) - [Support on arrival](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#support-on-arrival) - [Living with Scape](https://help.scape.com/living-with-scape?hsLang=en-gb#main-content) - [Your room and shared spaces](https://help.scape.com/living-with-scape?hsLang=en-gb#your-room-and-shared-spaces) - [Facilities and amenities](https://help.scape.com/living-with-scape?hsLang=en-gb#facilities-and-amenities) - [Wi-Fi and connectivity](https://help.scape.com/living-with-scape?hsLang=en-gb#wi-fi-and-connectivity) - [Laundry](https://help.scape.com/living-with-scape?hsLang=en-gb#laundry) - [Mail and parcels](https://help.scape.com/living-with-scape?hsLang=en-gb#mail-and-parcels) - [Guests and visitors](https://help.scape.com/living-with-scape?hsLang=en-gb#guests-and-visitors) - [Noise and shared living](https://help.scape.com/living-with-scape?hsLang=en-gb#noise-and-shared-living) - [Cleaning and upkeep](https://help.scape.com/living-with-scape?hsLang=en-gb#cleaning-and-upkeep) - [Resident app and portal](https://help.scape.com/living-with-scape?hsLang=en-gb#resident-app-and-portal) - [Maintenance and repairs](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#main-content) - [Reporting an issue](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#reporting-an-issue) - [Emergency vs non-emergency](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#emergency-vs-non-emergency) - [Repair timeframes](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#repair-timeframes) - [Access for maintenance](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#access-for-maintenance) - [Common issues](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#common-issues) - [Shared spaces and facilities](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#shared-spaces-and-facilities) - [Planned maintenance](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#planned-maintenance) - [Damage and responsibility](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#damage-and-responsibility) - [Safety, security and emergencies](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#main-content) - [Building security](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#building-security) - [Keys and access](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#keys-and-access) - [Fire safety](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#fire-safety) - [Emergency procedures](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#emergency-procedures) - [Medical emergencies](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#medical-emergencies) - [Incident reporting](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#incident-reporting) - [Personal safety](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#personal-safety) - [Managing your stay](https://help.scape.com/managing-your-stay?hsLang=en-gb#main-content) - [Resident account and portal](https://help.scape.com/managing-your-stay?hsLang=en-gb#resident-account-and-portal) - [Updating your details](https://help.scape.com/managing-your-stay?hsLang=en-gb#updating-your-details) - [Room moves and transfers](https://help.scape.com/managing-your-stay?hsLang=en-gb#room-moves-and-transfers) - [Extending or renewing your stay](https://help.scape.com/managing-your-stay?hsLang=en-gb#extending-or-renewing-your-stay) - [Changes during your stay](https://help.scape.com/managing-your-stay?hsLang=en-gb#changes-during-your-stay) - [Complaints and feedback](https://help.scape.com/managing-your-stay?hsLang=en-gb#complaints-and-feedback) - [Escalations and support](https://help.scape.com/managing-your-stay?hsLang=en-gb#escalations-and-support) - [Moving out](https://help.scape.com/moving-out?hsLang=en-gb#main-content) - [Giving notice](https://help.scape.com/moving-out?hsLang=en-gb#giving-notice) - [Move-out process](https://help.scape.com/moving-out?hsLang=en-gb#move-out-process) - [Cleaning requirements](https://help.scape.com/moving-out?hsLang=en-gb#cleaning-requirements) - [Key return](https://help.scape.com/moving-out?hsLang=en-gb#key-return) - [Final inspections](https://help.scape.com/moving-out?hsLang=en-gb#final-inspections) - [Charges and payments](https://help.scape.com/moving-out?hsLang=en-gb#charges-and-payments) - [Deposit returns](https://help.scape.com/moving-out?hsLang=en-gb#deposit-returns) - [International students](https://help.scape.com/international-students?hsLang=en-gb#main-content) - [Before arriving in the UK](https://help.scape.com/international-students?hsLang=en-gb#before-arriving-in-the-uk) - [Setting up essentials](https://help.scape.com/international-students?hsLang=en-gb#setting-up-essentials) - [Paying from overseas](https://help.scape.com/international-students?hsLang=en-gb#paying-from-overseas) - [Healthcare and support](https://help.scape.com/international-students?hsLang=en-gb#healthcare-and-support) - [Settling in](https://help.scape.com/international-students?hsLang=en-gb#settling-in) - [Parents, guardians or trusted person](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb#main-content) - [Booking for a student](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb#booking-for-a-student) - [Payments and contracts](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb#payments-and-contracts) - [Supporting move-in](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb#supporting-move-in) - [Welfare concerns](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb#welfare-concerns) - [Contact and support](https://help.scape.com/contact-and-support?hsLang=en-gb#main-content) - [How to contact Scape](https://help.scape.com/contact-and-support?hsLang=en-gb#how-to-contact-scape) - [Reception and opening hours](https://help.scape.com/contact-and-support?hsLang=en-gb#reception-and-opening-hours) - [Emergency contacts](https://help.scape.com/contact-and-support?hsLang=en-gb#emergency-contacts) - [Sales and booking support](https://help.scape.com/contact-and-support?hsLang=en-gb#sales-and-booking-support) - [Resident support queries](https://help.scape.com/contact-and-support?hsLang=en-gb#resident-support-queries) - [Response times](https://help.scape.com/contact-and-support?hsLang=en-gb#response-times) [![Scape logo](https://help.scape.com/hubfs/Scape-Logo-Pink-RGB.svg "Scape logo")](https://scape.com)   Copyright © 2026, Scape