---
title: Can Scape support specific accessibility or medical needs?
description: See how Scape can support accessibility requirements and practical accommodation adjustments, and when to contact your university for medical support.
---

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1. [Scape Knowledge Base](https://help.scape.com/?hsLang=en-gb)
2. [Finding the right room](https://help.scape.com/finding-the-right-room?hsLang=en-gb)
3. [Accessibility and requirements](https://help.scape.com/finding-the-right-room?hsLang=en-gb#accessibility-and-requirements)

# Can Scape support specific accessibility or medical needs?

Scape can discuss specific accessibility needs and practical accommodation adjustments, but we cannot provide medical care, clinical support or personal care services.

If you have accessibility requirements, a disability, a long-term health condition or another support need, please contact the bookings team before you book. The team can talk through what you need, check suitable room or building options and explain what can be confirmed as part of your booking.

### What Scape may be able to discuss

- **Accessible rooms:** available at selected buildings, subject to availability.
- **Building access:** such as step-free routes or lift access.
- **Room layout:** including bathroom setup, space requirements or practical adjustments.
- **Individual requirements:** the team will review each request based on your circumstances.

For medical support, ongoing care or complex health needs, you should also speak to your university’s disability, wellbeing or student support team. They can help with academic adjustments, health-related support and guidance beyond your accommodation.

To discuss accommodation requirements, email [bookings.uk@scape.com](mailto:bookings.uk@scape.com) with as much detail as you can.

- [Finding the right room](https://help.scape.com/finding-the-right-room?hsLang=en-gb#main-content)

    - [Locations and buildings](https://help.scape.com/finding-the-right-room?hsLang=en-gb#locations-and-buildings)
    - [Room types and layouts](https://help.scape.com/finding-the-right-room?hsLang=en-gb#room-types-and-layouts)
    - [Availability and pricing](https://help.scape.com/finding-the-right-room?hsLang=en-gb#availability-and-pricing)
    - [Viewing options](https://help.scape.com/finding-the-right-room?hsLang=en-gb#viewing-options)
    - [Accessibility and requirements](https://help.scape.com/finding-the-right-room?hsLang=en-gb#accessibility-and-requirements)
- [Eligibility and requirements](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#main-content)

    - [Who can book](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#who-can-book)
    - [Student status and enrolment](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#student-status-and-enrolment)
    - [Age requirements](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#age-requirements)
    - [Visa requirements](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#visa-requirements)
    - [Guarantors](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#guarantors)
    - [Required documents](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#required-documents)
    - [International student requirements](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#international-student-requirements)
    - [Exceptions and special circumstances](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#exceptions-and-special-circumstances)
- [Before you book](https://help.scape.com/before-you-book?hsLang=en-gb#main-content)

    - [What’s included in rent](https://help.scape.com/before-you-book?hsLang=en-gb#whats-included-in-rent)
    - [Contract lengths and dates](https://help.scape.com/before-you-book?hsLang=en-gb#contract-lengths-and-dates)
    - [Choosing and securing your room](https://help.scape.com/before-you-book?hsLang=en-gb#choosing-and-securing-your-room)
    - [Booking with others](https://help.scape.com/before-you-book?hsLang=en-gb#booking-with-others)
    - [Offers and promotions](https://help.scape.com/before-you-book?hsLang=en-gb#offers-and-promotions)
    - [Requests and preferences](https://help.scape.com/before-you-book?hsLang=en-gb#requests-and-preferences)
    - [Before booking considerations](https://help.scape.com/before-you-book?hsLang=en-gb#before-booking-considerations)
- [Booking your room](https://help.scape.com/booking-your-room?hsLang=en-gb#main-content)

    - [How to book](https://help.scape.com/booking-your-room?hsLang=en-gb#how-to-book)
    - [Booking process and timeline](https://help.scape.com/booking-your-room?hsLang=en-gb#booking-process-and-timeline)
    - [Payments during booking](https://help.scape.com/booking-your-room?hsLang=en-gb#payments-during-booking)
    - [Booking confirmation](https://help.scape.com/booking-your-room?hsLang=en-gb#booking-confirmation)
    - [Documents and verification](https://help.scape.com/booking-your-room?hsLang=en-gb#documents-and-verification)
    - [Making changes to your booking](https://help.scape.com/booking-your-room?hsLang=en-gb#making-changes-to-your-booking)
    - [Booking help and issues](https://help.scape.com/booking-your-room?hsLang=en-gb#booking-help-and-issues)
- [Payments, fees and rent](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#main-content)

    - [Rent and pricing](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#rent-and-pricing)
    - [Paying your rent](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#paying-your-rent)
    - [Payment methods](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#payment-methods)
    - [International payments](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#international-payments)
    - [Deposits and advance payments](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#deposits-and-advance-payments)
    - [Late and failed payments](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#late-and-failed-payments)
    - [Refunds and cancellations](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#refunds-and-cancellations)
    - [Invoices and receipts](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#invoices-and-receipts)
    - [Managing payment details](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#managing-payment-details)
- [Contracts, cancellations and policies](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#main-content)

    - [Tenancy agreements](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#tenancy-agreements)
    - [Understanding your contract](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#understanding-your-contract)
    - [Cooling-off period](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#cooling-off-period)
    - [Cancelling your booking](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#cancelling-your-booking)
    - [Change of Study Circumstances](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#change-of-study-circumstances)
    - [Replacement tenants](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#replacement-tenants)
    - [Ending your contract early](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#ending-your-contract-early)
    - [Changes before move-in](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#changes-before-move-in)
    - [Policy updates and exceptions](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#policy-updates-and-exceptions)
- [Preparing to move in](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#main-content)

    - [Move-in checklist](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#move-in-checklist)
    - [What to bring](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#what-to-bring)
    - [Arrival planning](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#arrival-planning)
    - [Pre-arrival tasks](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#pre-arrival-tasks)
    - [Travel planning](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#travel-planning)
    - [Deliveries before arrival](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#deliveries-before-arrival)
    - [Setting up essentials](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#setting-up-essentials)
- [Arriving and checking in](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#main-content)

    - [Check-in process](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#check-in-process)
    - [Arrival times and access](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#arrival-times-and-access)
    - [What to bring on the day](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#what-to-bring-on-the-day)
    - [Keys and access](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#keys-and-access)
    - [Room and inventory checks](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#room-and-inventory-checks)
    - [Support on arrival](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#support-on-arrival)
- [Living with Scape](https://help.scape.com/living-with-scape?hsLang=en-gb#main-content)

    - [Your room and shared spaces](https://help.scape.com/living-with-scape?hsLang=en-gb#your-room-and-shared-spaces)
    - [Facilities and amenities](https://help.scape.com/living-with-scape?hsLang=en-gb#facilities-and-amenities)
    - [Wi-Fi and connectivity](https://help.scape.com/living-with-scape?hsLang=en-gb#wi-fi-and-connectivity)
    - [Laundry](https://help.scape.com/living-with-scape?hsLang=en-gb#laundry)
    - [Mail and parcels](https://help.scape.com/living-with-scape?hsLang=en-gb#mail-and-parcels)
    - [Guests and visitors](https://help.scape.com/living-with-scape?hsLang=en-gb#guests-and-visitors)
    - [Noise and shared living](https://help.scape.com/living-with-scape?hsLang=en-gb#noise-and-shared-living)
    - [Cleaning and upkeep](https://help.scape.com/living-with-scape?hsLang=en-gb#cleaning-and-upkeep)
    - [Resident app and portal](https://help.scape.com/living-with-scape?hsLang=en-gb#resident-app-and-portal)
- [Maintenance and repairs](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#main-content)

    - [Reporting an issue](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#reporting-an-issue)
    - [Emergency vs non-emergency](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#emergency-vs-non-emergency)
    - [Repair timeframes](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#repair-timeframes)
    - [Access for maintenance](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#access-for-maintenance)
    - [Common issues](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#common-issues)
    - [Shared spaces and facilities](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#shared-spaces-and-facilities)
    - [Planned maintenance](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#planned-maintenance)
    - [Damage and responsibility](https://help.scape.com/maintenance-and-repairs?hsLang=en-gb#damage-and-responsibility)
- [Safety, security and emergencies](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#main-content)

    - [Building security](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#building-security)
    - [Keys and access](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#keys-and-access)
    - [Fire safety](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#fire-safety)
    - [Emergency procedures](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#emergency-procedures)
    - [Medical emergencies](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#medical-emergencies)
    - [Incident reporting](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#incident-reporting)
    - [Personal safety](https://help.scape.com/safety-security-and-emergencies?hsLang=en-gb#personal-safety)
- [Managing your stay](https://help.scape.com/managing-your-stay?hsLang=en-gb#main-content)

    - [Resident account and portal](https://help.scape.com/managing-your-stay?hsLang=en-gb#resident-account-and-portal)
    - [Updating your details](https://help.scape.com/managing-your-stay?hsLang=en-gb#updating-your-details)
    - [Room moves and transfers](https://help.scape.com/managing-your-stay?hsLang=en-gb#room-moves-and-transfers)
    - [Extending or renewing your stay](https://help.scape.com/managing-your-stay?hsLang=en-gb#extending-or-renewing-your-stay)
    - [Changes during your stay](https://help.scape.com/managing-your-stay?hsLang=en-gb#changes-during-your-stay)
    - [Complaints and feedback](https://help.scape.com/managing-your-stay?hsLang=en-gb#complaints-and-feedback)
    - [Escalations and support](https://help.scape.com/managing-your-stay?hsLang=en-gb#escalations-and-support)
- [Moving out](https://help.scape.com/moving-out?hsLang=en-gb#main-content)

    - [Giving notice](https://help.scape.com/moving-out?hsLang=en-gb#giving-notice)
    - [Move-out process](https://help.scape.com/moving-out?hsLang=en-gb#move-out-process)
    - [Cleaning requirements](https://help.scape.com/moving-out?hsLang=en-gb#cleaning-requirements)
    - [Key return](https://help.scape.com/moving-out?hsLang=en-gb#key-return)
    - [Final inspections](https://help.scape.com/moving-out?hsLang=en-gb#final-inspections)
    - [Charges and payments](https://help.scape.com/moving-out?hsLang=en-gb#charges-and-payments)
    - [Deposit returns](https://help.scape.com/moving-out?hsLang=en-gb#deposit-returns)
- [International students](https://help.scape.com/international-students?hsLang=en-gb#main-content)

    - [Before arriving in the UK](https://help.scape.com/international-students?hsLang=en-gb#before-arriving-in-the-uk)
    - [Setting up essentials](https://help.scape.com/international-students?hsLang=en-gb#setting-up-essentials)
    - [Paying from overseas](https://help.scape.com/international-students?hsLang=en-gb#paying-from-overseas)
    - [Healthcare and support](https://help.scape.com/international-students?hsLang=en-gb#healthcare-and-support)
    - [Settling in](https://help.scape.com/international-students?hsLang=en-gb#settling-in)
- [Parents, guardians or trusted person](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb#main-content)

    - [Booking for a student](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb#booking-for-a-student)
    - [Payments and contracts](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb#payments-and-contracts)
    - [Supporting move-in](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb#supporting-move-in)
    - [Welfare concerns](https://help.scape.com/parents-guardians-or-trusted-person?hsLang=en-gb#welfare-concerns)
- [Contact and support](https://help.scape.com/contact-and-support?hsLang=en-gb#main-content)

    - [How to contact Scape](https://help.scape.com/contact-and-support?hsLang=en-gb#how-to-contact-scape)
    - [Reception and opening hours](https://help.scape.com/contact-and-support?hsLang=en-gb#reception-and-opening-hours)
    - [Emergency contacts](https://help.scape.com/contact-and-support?hsLang=en-gb#emergency-contacts)
    - [Sales and booking support](https://help.scape.com/contact-and-support?hsLang=en-gb#sales-and-booking-support)
    - [Resident support queries](https://help.scape.com/contact-and-support?hsLang=en-gb#resident-support-queries)
    - [Response times](https://help.scape.com/contact-and-support?hsLang=en-gb#response-times)

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