--- title: Can I receive mail and parcels at Scape? description: Find out how mail and parcels are received at Scape, where letters and larger deliveries are kept and how to address parcels correctly. --- [Skip to content](https://help.scape.com/can-i-receive-mail-and-parcels-at-scape#main-content) English - United Kingdom Show submenu for translations [Need more help?](https://help.scape.com/kb-tickets/new?hsLang=en-gb) [![Scape logo](https://help.scape.com/hubfs/Scape-Logo-Pink-Padded.svg)](https://scape.com/) Open main navigation Close main navigation - English - United Kingdom Show submenu for translations - [Need more help?](https://help.scape.com/kb-tickets/new) HOW CAN WE HELP? - There are no suggestions because the search field is empty. 1. [Scape Knowledge Base](https://help.scape.com/?hsLang=en-gb) 2. [Living with Scape](https://help.scape.com/living-with-scape?hsLang=en-gb) 3. [Mail and parcels](https://help.scape.com/living-with-scape?hsLang=en-gb#mail-and-parcels) # Can I receive mail and parcels at Scape? Yes, you can receive mail and parcels at Scape. Your building team can accept post and deliveries on your behalf, making it easy to order essentials, receive letters and collect parcels while you live with us. ### How mail and parcels work - **Small post:** letters and smaller items are usually placed in the post boxes behind reception. You will receive your post box key when you check in. - **Larger parcels:** parcels that do not fit in your post box are usually held at reception for collection. - **Parcel notifications:** your building may notify you through the Scape app when an item is ready to collect. To help the team identify your delivery, always include your full name, Scape building address and apartment or room number. If your apartment number is missing, your parcel may be harder to locate and could be delayed. Please collect parcels promptly once you are notified, as storage space at reception can be limited. If you are expecting something large, valuable or time-sensitive, speak to reception in advance so they can advise on the best approach. - [Finding the right room](https://help.scape.com/finding-the-right-room?hsLang=en-gb#main-content) - [Locations and buildings](https://help.scape.com/finding-the-right-room?hsLang=en-gb#locations-and-buildings) - [Room types and layouts](https://help.scape.com/finding-the-right-room?hsLang=en-gb#room-types-and-layouts) - [Availability and pricing](https://help.scape.com/finding-the-right-room?hsLang=en-gb#availability-and-pricing) - [Viewing options](https://help.scape.com/finding-the-right-room?hsLang=en-gb#viewing-options) - [Accessibility and requirements](https://help.scape.com/finding-the-right-room?hsLang=en-gb#accessibility-and-requirements) - [Eligibility and requirements](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#main-content) - [Who can book](https://help.scape.com/eligibility-and-requirements?hsLang=en-gb#who-can-book) - 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[Booking confirmation](https://help.scape.com/booking-your-room?hsLang=en-gb#booking-confirmation) - [Documents and verification](https://help.scape.com/booking-your-room?hsLang=en-gb#documents-and-verification) - [Making changes to your booking](https://help.scape.com/booking-your-room?hsLang=en-gb#making-changes-to-your-booking) - [Booking help and issues](https://help.scape.com/booking-your-room?hsLang=en-gb#booking-help-and-issues) - [Payments, fees and rent](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#main-content) - [Rent and pricing](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#rent-and-pricing) - [Paying your rent](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#paying-your-rent) - [Payment methods](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#payment-methods) - [International payments](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#international-payments) - [Deposits and advance payments](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#deposits-and-advance-payments) - [Late and failed payments](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#late-and-failed-payments) - [Refunds and cancellations](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#refunds-and-cancellations) - [Invoices and receipts](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#invoices-and-receipts) - [Managing payment details](https://help.scape.com/payments-fees-and-rent?hsLang=en-gb#managing-payment-details) - [Contracts, cancellations and policies](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#main-content) - [Tenancy agreements](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#tenancy-agreements) - [Understanding your contract](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#understanding-your-contract) - [Cooling-off period](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#cooling-off-period) - [Cancelling your booking](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#cancelling-your-booking) - [Change of Study Circumstances](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#change-of-study-circumstances) - [Replacement tenants](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#replacement-tenants) - [Ending your contract early](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#ending-your-contract-early) - [Changes before move-in](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#changes-before-move-in) - [Policy updates and exceptions](https://help.scape.com/contracts-cancellations-and-policies?hsLang=en-gb#policy-updates-and-exceptions) - [Preparing to move in](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#main-content) - [Move-in checklist](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#move-in-checklist) - [What to bring](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#what-to-bring) - [Arrival planning](https://help.scape.com/preparing-to-move-in?hsLang=en-gb#arrival-planning) - 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[Support on arrival](https://help.scape.com/arriving-and-checking-in?hsLang=en-gb#support-on-arrival) - [Living with Scape](https://help.scape.com/living-with-scape?hsLang=en-gb#main-content) - [Your room and shared spaces](https://help.scape.com/living-with-scape?hsLang=en-gb#your-room-and-shared-spaces) - [Facilities and amenities](https://help.scape.com/living-with-scape?hsLang=en-gb#facilities-and-amenities) - [Wi-Fi and connectivity](https://help.scape.com/living-with-scape?hsLang=en-gb#wi-fi-and-connectivity) - [Laundry](https://help.scape.com/living-with-scape?hsLang=en-gb#laundry) - [Mail and parcels](https://help.scape.com/living-with-scape?hsLang=en-gb#mail-and-parcels) - [Guests and visitors](https://help.scape.com/living-with-scape?hsLang=en-gb#guests-and-visitors) - [Noise and shared living](https://help.scape.com/living-with-scape?hsLang=en-gb#noise-and-shared-living) - [Cleaning and upkeep](https://help.scape.com/living-with-scape?hsLang=en-gb#cleaning-and-upkeep) - [Resident app and portal](https://help.scape.com/living-with-scape?hsLang=en-gb#resident-app-and-portal) - 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